7.0.8 Insight Remote Support Installation and Configuration Guide

Installation and Configuration Guide
Chapter 3: Completing the Setup Wizards
1. Type your HP Passport user name and password in the provided fields.
Note: If you do not have an HP Passport Account, click Do not have a HP Passport
Account? and create one.
These settings can be updated at any time on the Application Settings → HP Insight Online
screen.
2. Click Register With HP Insight Online.
The HPSC Registration Status changes to Registered, and Insight Remote Support uses your HP
Support Center credentials when sending data to HP Insight Online.
3. Click Next.
HP Authorized Channel Partners
On the HP Authorized Channel Partners screen, set your channel partner.
The default HP Authorized Service Partner and HP Authorized Reseller/Distributor will be used for any
newly discovered devices. Additional HP Authorized Resellers and Service Partners can be specified for
each device, if required, on the Company Information → Channel Partners screen once this setup is
complete.
The HP Authorized Channel Partners screen contains the following sections:
l Default HP Authorized Service Partner – HP Authorized Channel Partner who sells HP products
and services, and is also authorized to deliver services and support on behalf of HP.
l Default HP Authorized Reseller/Distributor – HP Authorized Channel Partner who sells HP
products and services.
l Default Installer – The installer of HP Insight Remote Support.
If your product sales and support services are delivered by Hewlett Packard, leave HP as the default
channel partner and click Next.
To add default channel partner information, complete the following steps in each section:
1. Click the Partner ID option.
2. Type your partner identification number into the Partner ID field. The Partner ID uniquely identifies a
partner as an HP Authorized Partner during the HP partner registration process.
3. Click Check ID. The partner ID is verified and details about the partner appear. Make sure the
information about the partner is correct.
4. Repeat steps 1 - 3 for each section.
HP Insight Remote Support (7.0.8)Page 48 of 80