7.0.8 Insight Remote Support Installation and Configuration Guide

Installation and Configuration Guide
Chapter 3: Completing the Setup Wizards
n Web Proxy User Name
n Web Proxy Password
3. Click Test Connection.
Note: Clicking Test Connection saves the web proxy settings.
Register With HP
Registration confirms that the Hosting Device can reach HP. If for some reason HP cannot be reached,
Insight Remote Support will continue to retry registration until HP can be reached. If you prefer to manually
attempt to register, return to the Register Hosting Device screen of the Hosting Device Setup Wizard and
click Register with HP.
To register your Hosting Device with HP, complete the following steps:
1. Click Register With HP.
The status of your registration appears next to the HP Registration Status field. Once your
registration status is Registered, the Register With HP button grays out so you can only register
once, and the Next button enables.
If registration fails, return to the previous section and test your connection to HP.
Insight Remote Support is registered with HP and can send information to HP.
2. Click Next.
Integrate Insight RS with HP Insight Online
On the Integration with HP Insight Online screen, connect to HP Insight Online, if desired.
HP Insight Online provides one stop, secure access within the HP Support Center
(http://www.hp.com/go/HPSC) portal to product and HP support information personalized to your IT
environment with warranty or HP contractual services. You can link Insight Remote Support to HP Insight
Online and get automatic updates of device health, service events, and associated support cases.
Integrating with HP Insight Online automatically associates any devices monitored by HP Insight Remote
Support with the HP Passport account in HP Insight Online. The device details displayed in HP Insight
Online reflect the configuration information and event details transmitted automatically from HP Insight
Remote Support.
Additional users can be configured to have a shared view of these devices within HP Insight Online. If you
configure HP Authorized Channel Partners, those Channel Partners will also be able to log on to HP
Insight Online with their own HP Passport account to view your device information. If you selected in the
Receiving Remote Support screen to have your HP Authorized Channel Partner contact you to discuss
optimizing your IT environment, then the device information available in HP Insight Online will also be
viewable to your preferred HP Authorized Channel Partner.
Note: There is no communication from HP Insight Online to HP Insight Remote Support.
To enable Insight Remote Support to send data to HP Insight Online, complete the following steps:
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