7.0.8 Insight Remote Support Installation and Configuration Guide

Installation and Configuration Guide
Chapter 3: Completing the Setup Wizards
Contact Information
On the Contact Information screen, configure default contact for your environment. This contact is used
as the default contact for your environment and is assigned to newly discovered devices. Keep the
contact information current because this specifies who support delivery notifies to resolve any hardware
failures.
Additional contacts can be configured on the Company Information → Contacts screen.
To add a default contact, complete the following steps:
1. Complete the following fields:
Note: Required fields are marked by an asterisk (*).
Field Action
Company Name Type the company name.
First Name Type the contact's first name.
Last Name Type the contact's last name.
Email Address Type the contact's email address. The character denotes that
emails will be sent in the chosen language if the Email Adapter is
enabled. See "Enable and Configure Email Notifications" on page 59.
Preferred Language Select the contact's language from the drop-down list.
Primary Phone Number Type the contact's primary phone number.
Alt Phone Number Type the contact's secondary phone number (optional).
Special instructions for
support delivery
Type special support delivery instructions in this free form text field.
Text typed here is included with service events and is visible to people
working cases that Insight RS submits to HP.
Example of a message that could be typed in this field: If you get an
event from my site on New Year's Day, call my pager instead, at +1-
555-555-5555.
2. Click Next.
The system creates the default contact.
Site Information
On the Site Information screen, configure site details for your environment. The information configured
here is used as the default site information for your environment and is assigned to newly discovered
devices. Keep the site information current because this specifies the location where support services will
be delivered.
Additional sites can be configured on the Company Information → Sites screen.
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