7.0.8 Insight Remote Support Installation and Configuration Guide

Installation and Configuration Guide
Chapter 3: Completing the Setup Wizards
1. In the Main Menu, select Devices.
2. Below the devices table, click Export Report.
3. Open or save the report.
The report pulls the device information from the local database and lists all of the devices covered by your
discovery settings and shows why they may or may not have been successfully discovered. You can
share the report with your HP representative or Channel Partner to determine the effort required to
configure the devices in your environment and deploy Insight RS.
Note that when this report is generated from the Monitored Device Setup Wizard, Insight RS has not yet
connected to HP, so will not be able to populate the report with warranty and contract information. Run the
report from the Discovery or Devices screens in the Insight RS Console to see warranty and contract
information.
Troubleshooting Discovery
If the Discovery Status displays Error, Unable To Start Discovery, or Unable To Stop Discovery, restart
the HPRSMAIN (HP Insight Remote Support) service and attempt discovery again.
Complete the Hosting Device Setup Wizard
This section guides you through the process of configuring of Insight Remote Support. In the Hosting
Device Setup Wizard you set up default contact, site, and Channel Partner information, connect to HP,
and connect Insight Remote Support to Insight Online.
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