7.0.8 Insight Remote Support Installation and Configuration Guide
Installation and Configuration Guide
Contents
Verify Hosting Device Connectivity with HP 23
Configuring Communication Between the Hosting Device and Monitored Devices 24
Install SNMP on the Hosting Device 24
Configure Traps 25
Set SNMPTrap Service Startup Type 25
Monitor the Hosting Device 25
Installing Insight Remote Support for the First Time 26
Download and Install Insight Remote Support 26
Locating Log Files 28
Logging On To the Insight RS Console 29
Known Issue: Cannot Log On To the Insight RS Console as an Administrator 29
Resolve Certificate Warning 30
Internet Explorer 30
Mozilla Firefox 31
Google Chrome 32
Completing the Setup Wizards 35
Complete the Monitored Device Setup Wizard 35
Configure Your Devices 36
Configure Protocol Access Credentials 36
Update a Protocol Credential 38
Re-prioritize Protocol Credentials 39
Delete a Protocol Credential 39
Discovery Sources 39
Discover Devices 41
Export Health Report 42
Troubleshooting Discovery 43
Complete the Hosting Device Setup Wizard 43
Receiving Remote Support 44
Optimize My Environment 44
Remote Support Software Updates 44
Contact Information 45
Site Information 45
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