7.0.8 Insight Remote Support Installation and Configuration Guide

Installation and Configuration Guide
Chapter 3: Completing the Setup Wizards
Re-prioritize Protocol Credentials
If a protocol has more than one set of credentials associated with it, the credentials are attempted in order
of priority until a set of credentials is found that can access the device. The credential with priority number
1 is attempted first, and additional attempts are done in order.
To change the order of the credentials attached to a protocol, do the following:
1. From the Select and Configure Protocol drop-down list, select the appropriate protocol.
2. In the table, select the credential you want to re-prioritize. The Existing Credential dialog box appears.
3. In the Priority drop-down list, select a priority for the credential.
4. Click Update.
Delete a Protocol Credential
To delete a protocol credential, complete the following steps:
1. From the Select and Configure Protocol drop-down list, select the appropriate protocol.
2. In the table, select the credential you want to delete. The Existing Credential dialog box appears.
3. Click Delete.
Discovery Sources
On the Discovery Sources screen, configure which devices on your network you want discovered.
Device discovery identifies devices on your network to be monitored by Insight Remote Support.
There are three ways to tell Insight RS which devices on your network to discover, and they can be used
individually or in combination: IP addresses, Windows domains, and local networks.
Important: If you have more than 30 devices on your network, depending on your network
speed, it may take a considerable time to discover all of the devices at once. Unless you have a
very small network, HP advises that you specify discovery settings before starting device
discovery.
To configure discovery sources, complete the following steps:
1. Add IP addresses to be discovered. You can discover a single device by typing its IP address or
discover multiple devices by typing a range or list of IP addresses.
To discover devices by IP address, complete the following steps:
a. Click the IP Addresses pane.
b. Click New. The IP Address dialog box appears.
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