7.0.8 Insight Remote Support Installation and Configuration Guide

Installation and Configuration Guide
Chapter 3: Completing the Setup Wizards
Configure Your Devices
Before your devices can be monitored by Insight RS, they need to be configured to communicate with the
Hosting Device. For information about configuring your specific device type, refer to the HP Insight
Remote Support Monitored Devices Configuration Guide at:
http://www.hp.com/go/insightremotesupport/docs.
Configure Protocol Access Credentials
On the Discovery Access Credentials screen, configure protocol credentials for the devices in your
environment.
Note: This information can be modified on the Discovery → Credentials tab.
Each device in your environment requires protocols that Insight Remote Support uses to communicate
with the device. Each of these protocols must have associated credential information.
During discovery, protocol credentials are used to gather information about the device such as warranty
and contract information. If the protocol credentials are not supplied, the device may be discovered, but all
of the relevant information about the device may not be detected, preventing Insight Remote Support from
monitoring the device.
See the HP Insight Remote Support Monitored Devices Configuration Guide for the protocols required for
each device type.
Important: Set up discovery credentials before attempting device discovery. If devices are
discovered without protocol credentials, then the warranty and contract information is not
detected by Insight Remote Support.
To add a new protocol credential, complete the following steps:
1. Experienced users can choose a protocol directly from the Select and Configure Protocol drop-down
list, but less experienced users can filter the protocols to determine the necessary protocol for a given
device type. To filter the list of available protocols, do one of the following:
n To choose from a list of all available protocols (regardless of device), select All Device Types in
the Select Type drop-down list.
n To filter the list of available protocols, select the type of device for which you want to configure
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