7.0.8 Insight Remote Support Installation and Configuration Guide

Installation and Configuration Guide
Chapter 2: Installing Insight Remote Support for the First Time
l Add your user account directly to the domain Administrators group. For example, add
MYDOMAIN\myusername to the MYDOMAIN\Administrators group directly.
l Create a new local Administrators account and use that to log on to the Hosting Device. For example,
create an Administrative account named HostingDevice\AdminAccount and log on with that.
Resolve Certificate Warning
When you point your browser (Microsoft Internet Explorer, Mozilla Firefox, or Google Chrome) to the
Insight RS Console, a certificate error message appears. To resolve the security warning, complete the
following steps for your Internet browser:
Internet Explorer
1. Click the Continue to this website (not recommended) link.
2. In the address bar, click Certificate Error. The Untrusted Certificate window appears.
3. Click View certificates.
4. In the Certificate dialog box, click Install Certificate.
5. In the Certificate Import Wizard, click Next.
6. Click the Place all certificates in the following store option.
7. Click Browse. The Select Certificate Store window appears.
HP Insight Remote Support (7.0.8)Page 30 of 80