7.0.8 Insight Remote Support Installation and Configuration Guide

Contents
Contents 3
Preface 7
Document Purpose and Audience 7
Product Overview 7
Related Documents 8
Document Revision History 8
Sign Up to Receive Insight Remote Support Communications 9
HP Support Information 9
We Appreciate Your Feedback! 10
Understanding Installation Process and Requirements 11
Upgrade Insight Remote Support 11
Fulfill Hosting Device System Requirements 12
Fulfilling Hardware Requirements 13
Number of Monitored Devices Supported 14
Configuration Collection Capabilities 14
Fulfilling Operating System Requirements 17
Supported Microsoft Windows Operating Systems 17
Supported VMware Operating Systems 18
Supported Citrix XenServer Operating Systems 18
Fulfilling Software Requirements 19
Install Web Browsers 19
Install .NET Framework 19
Perform a Windows Update 20
Fulfilling Access Requirements 20
Fulfill Networking Requirements 20
Fulfill Communication Requirements 20
Configuring Communication from a Web Browser to Insight RS 21
Configuring Communication from the Hosting Device to HP 21
Configure the Hosting Device to Use DNS 21
HP Insight Remote Support (7.0.8)Page 3 of 80