7.0.8 Insight Remote Support Installation and Configuration Guide

Installation and Configuration Guide
Chapter 1: Understanding Installation Process and Requirements
Important: This test does not verify that the Hosting Device or Insight RS configurations will
actually submit collections or events, but it does validate that the Hosting Device itself can
communicate to HP's servers before you continue configuring the Hosting Device.
l
services.isee.hp.com
If you are using a proxy server, verify connectivity between the Hosting Device and the HP Data
Center by using a web browser to connect to the following site:
https://services.isee.hp.com/version/index.html. The response should be a version number, for
example: ##.##.##.##.
Note: This version number will not match the version of the software which you are
installing.
If you are not using a proxy server, verify connectivity to services.isee.hp.com by using telnet. From
a command prompt, type the command telnet services.isee.hp.com 443. You will see a
connection established, which confirms connectivity.
Configuring Communication Between the Hosting Device
and Monitored Devices
The firewall settings between the Hosting Device and the monitored devices also need to be opened. This
could be the Windows firewall and, if one exists, the firewall between the Hosting Device and the
monitored devices. See the HP Insight Remote Support Security White Paper for the ports needed for
your device types.
Depending on your monitored device type, your Hosting Device will collect event and configuration data
from the monitored device through one or more of the following: SNMP, WBEM, ELMC, and/or P6000
Command View. The instructions to configure SNMP on the Hosting Device are in "Install SNMP on the
Hosting Device" below. The instructions to configure communications on your monitored device are in the
chapter specific to the device in the HP Insight Remote Support Monitored Devices Configuration Guide.
If you fail to configure these protocols properly, events and configuration collections will not reach the
Hosting Device and therefore will not be communicated by the Hosting Device to HP for support.
Install SNMP on the Hosting Device
SNMP is required for Insight RS to monitor device types that use SNMP for communication (see the HP
Insight Remote Support Monitored Devices Configuration Guide for specific devices). SNMP must be
installed on the Hosting Device. SNMP is provided by Microsoft and, if not already installed on your
Hosting Device, can be installed through the Server Manager.
To install SNMP on your Hosting Device, complete the following steps:
1. On the Hosting Device, open the Server Manager.
2. In Server Manager, do one of the following:
n For Windows 2008, go to Action → Add Features.
n For Windows 2012, go to Manage → Add Roles and Features.
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