7.0.8 Insight Remote Support Installation and Configuration Guide

Installation and Configuration Guide
Chapter 1: Understanding Installation Process and Requirements
6. In the Confirm Installation Selections screen, review the selections and click Install.
7. When the installation completes, click Close.
Perform a Windows Update
HP recommends performing a Windows Update on the Hosting Device before installing Insight RS. Make
sure you restart the Hosting Device after the updates are installed.
Fulfilling Access Requirements
To install Insight RS, you must have administrative rights to Microsoft Windows on the Hosting Device.
Important: Due to enhanced security features in Windows 2008 and later, HP recommends that
you run the installation as user administrator or as a user in the Administrators group.
Insight RS should only be installed by a user who is logged on to the Hosting Device through the system
console or a console-mode Remote Desktop Connection (RDC) session. Do not attempt to install Insight
RS through a non-console mode RDC session.
To access the Hosting Device remotely with Windows RDC, use one of the following console-mode
switches:
l
When connecting from a Windows XP, Windows 2000, or Windows 2003 system, use the /console
switch:
c:\windows\system32\mstsc.exe /console
l
When connecting from a Vista, Windows 2008, Windows 2012, or Windows 7 system, use the /admin
switch:
c:\windows\system32\mstsc.exe /admin
Fulfill Networking Requirements
Make sure the following network requirements are met before installing Insight RS:
l IPv6 is not supported and needs to be disabled on the Hosting Device. Insight RS only supports the
IPv4 networking protocol.
l Make sure your Hosting Device has a valid static IP address, and that it is connected to your network.
Dynamic IP addresses are not supported.
Fulfill Communication Requirements
There are three communication paths within Insight RS that require settings to your firewall. Make sure
that the correct firewall openings are configured to allow communication between the components.
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