7.0.8 Insight Remote Support Installation and Configuration Guide

Installation and Configuration Guide
Chapter 1: Understanding Installation Process and Requirements
Number of Monitored Devices Supported
This solution has been optimized to support up to 2,500 monitored devices per Hosting Device. If you
need to monitor more than 2,500 devices, HP recommends that you use multiple Insight Remote Support
installations, either on multiple physical servers or installed on its own VMware virtual machine.
Normally, each physical device counts as one device when calculating the overall maximum device
number, e.g. a ProLiant server and its iLO 4 only count as a single device. However, there are some
exceptions that need to be taken into account as listed below:
l HP ProLiant Gen8 servers using the embedded iLO 4 capabilities when AHS collections are turned on,
count as 5 devices (without AHS collections, each server counts as one device)
l Each networking switch counts as 4 devices
l Each HP StoreVirtual 4xxx Storage Node counts as 30 devices
l Each HP StoreAll Network Storage System counts as 3 devices
l Each Tape Library counts as 4 devices
l Each HP 2000/MSA device counts as 4 devices
l Each HP P6000 Enterprise Virtual Array counts as 8 devices
l Each VMware vCenter server installation counts as 4 devices
l Any device that is configured as part of a SAN collection, adds an additional count of 4 devices
Configuration Collection Capabilities
HP Insight Remote Support 7.0.8 has the ability to collect configuration information from your monitored
devices managed centrally from the Hosting Device.
These services are initiated when the devices register and further collections are automatically scheduled
by default. These configuration collections enable the following:
l HP Support to provide improved technical support.
l Data collections provide HP (or your nominated HP Authorized Channel Partner) with information on
the monitoring health of each of your devices. This is displayed in Insight Online if you have chosen
this option.
l Certain HP Proactive services have a mandatory requirement for remote support monitoring and
collections enabled on all devices for the customer to receive all the features and service deliverables
provided under the service. This means HP is not obligated to provide delivery of proactive
entitlements for disabled collections for these devices until such time as the remote support monitoring
and collection functionality is restored.
l Optionally, if during installation or subsequently you have requested HP or your preferred HP
Authorized Chanel Partner to provide recommendations that may improve your environment.
Important: Dependent on the collection type, additional disk space needs to be allocated to
allow configuration collections to operate correctly. Note, all collections have a number that are
retained for historic records. Additionally, collections are compressed by a ratio of ten to one
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