HP Insight Remote Support Installation and Configuration Guide Software Version: 7.0.
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Contents Contents 3 Preface 7 Document Purpose and Audience 7 Product Overview 7 Related Documents 8 Document Revision History 8 Sign Up to Receive Insight Remote Support Communications 9 HP Support Information 9 We Appreciate Your Feedback! 10 Understanding Installation Process and Requirements 11 Upgrade Insight Remote Support 11 Fulfill Hosting Device System Requirements 12 Fulfilling Hardware Requirements 13 Number of Monitored Devices Supported 14 Configuration Collection Ca
Installation and Configuration Guide Contents Verify Hosting Device Connectivity with HP 23 Configuring Communication Between the Hosting Device and Monitored Devices Install SNMP on the Hosting Device 24 Configure Traps 25 Set SNMP Trap Service Startup Type 25 Monitor the Hosting Device 25 Installing Insight Remote Support for the First Time 26 Download and Install Insight Remote Support 26 Locating Log Files 28 Logging On To the Insight RS Console 29 Known Issue: Cannot Log On To the In
Installation and Configuration Guide Contents Registering HP Insight Remote Support 46 Test Connectivity to HP 46 Register With HP 47 Integrate Insight RS with HP Insight Online 47 HP Authorized Channel Partners 48 Completing Post-Installation Configuration Tasks 50 Install the HP Insight Remote Support Content Level Update 50 Verify Hosting Device Health 51 Verify Warranty and Contract Information 51 Verifying Monitored Device Status 52 Send Test Events and Generate Collections 53 Cl
Installation and Configuration Guide Contents Cleanup Hosting Device Export and Import of Device Information 69 70 Export a Bulk CSV File 70 Import a Bulk CSV File 70 Edit a Bulk CSV File 71 Glossary 75 Index 80 Page 6 of 80 HP Insight Remote Support (7.0.
Preface Document Purpose and Audience This document provides the necessary information to install and configure HP Insight Remote Support (RS) on a Hosting Device and provides steps to troubleshoot the installation. Important: This document only covers installing and configuring Insight RS on the Hosting Device. Your monitored devices may require additional software components and configuration that needs to be completed separately.
Installation and Configuration Guide Preface Related Documents For additional Insight RS documentation, go to: http://www.hp.com/go/insightremotesupport/docs. l HP Insight Remote Support Release Notes This document provides product details and information about which monitored devices and Hosting Devices are supported for use with the Insight RS solution. l HP Insight Remote Support Quick Installation Guide This document provides a checklist for installing and configuring Insight RS.
Installation and Configuration Guide Preface Edition Software Version Publication Date Change Summary 1.7 7.0.8 March 2014 Updated supported Hosting Device operating systems; removed: l Microsoft Windows Small Business Server 2008 l Microsoft Windows Storage Server 2008 1.6 7.0.8 March 2014 Updated supported SIM versions. 1.5 7.0.8 March 2014 l Updated information about installing on a network drive l Added IE 8.x support 1.4 7.0.
Installation and Configuration Guide Preface We Appreciate Your Feedback! If you have comments about this document, you can contact the documentation team by email. If an email client is configured on this system, click the link above and an email window opens with the following information in the subject line: Feedback on Insight Remote Support, 7.0.8 Installation and Configuration Guide Just add your feedback to the email and click send.
Chapter 1 Understanding Installation Process and Requirements This chapter provides an overview of the Insight RS installation process and identifies the system requirements for the Hosting Device. Perform the following steps for a first time installation of Insight RS on your Hosting Device. Upgrade Insight Remote Support If Insight RS is installed on your Hosting Device, see the upgrade instructions provided in the HP Insight Remote Support Upgrade Guide at: http://www.hp.
Installation and Configuration Guide Chapter 1: Understanding Installation Process and Requirements Functionality Details Mission Critical Service Delivery (Insight RSA only) Capabilities to deliver mission critical services such as: Products that will not be supported by any 7.
Installation and Configuration Guide Chapter 1: Understanding Installation Process and Requirements Fulfilling Hardware Requirements Insight RS is supported only on the following HP ProLiant servers: l Any HP ProLiant G4 or above (x86 system) with Insight Management Agent or Web-Based Enterprise Management (WBEM) Provider support l Any HP ProLiant G4 or above (x64 system) with Insight Management Agent or WBEM Provider support See the HP Insight Remote Support Release Notes for more details about Insigh
Installation and Configuration Guide Chapter 1: Understanding Installation Process and Requirements Number of Monitored Devices Supported This solution has been optimized to support up to 2,500 monitored devices per Hosting Device. If you need to monitor more than 2,500 devices, HP recommends that you use multiple Insight Remote Support installations, either on multiple physical servers or installed on its own VMware virtual machine.
Installation and Configuration Guide Chapter 1: Understanding Installation Process and Requirements when they are retained but consideration for disk space should be given if multiple collections are run at the same time. The only exception is Active Health System (AHS) Collections that are not compressed. Please see "Collection Types and Disk Space Requirements" below for details on how to calculate the required disk space. Table 1.
Installation and Configuration Guide Chapter 1: Understanding Installation Process and Requirements Schedule Frequency (default schedule) Average size by collection (compressed) Number of collections retained P6000 Enterprise Virtual Arrays Weekly 250 Kbytes 5 HP StoreFabric SAN switches Weekly 100 Kbytes 5 HP StoreEasy Storage (Commercial NAS) Monthly 450 Kbytes 5 HP ESL/HP StoreEver EML/HP StoreEver MSL Weekly 25 Kbytes 5 HP 2000 (Modular Smart Arrays) Weekly 100 Kbytes 5 Storage C
Installation and Configuration Guide Chapter 1: Understanding Installation Process and Requirements Fulfilling Operating System Requirements Insight RS 7.0.8 can be installed on a ProLiant server or on a VMware guest. Important: HP SIM and Insight RS 7.0.8 support different versions of the Microsoft Windows operating system. If you intend to synchronize Insight RS with HP SIM, make sure the Hosting Device operating system is supported by both HP SIM and Insight RS.
Installation and Configuration Guide Chapter 1: Understanding Installation Process and Requirements software in a Hyper-V server. Supported VMware Operating Systems The following VMware versions are supported: l VMware ESX 4.0 and 4.1 including Update versions l VMware ESXi 4.0, 4.1, 5.0, 5.1 and 5.
Installation and Configuration Guide Chapter 1: Understanding Installation Process and Requirements Fulfilling Software Requirements Important: Make sure the system date is set correctly on the Hosting Device. Install Web Browsers The following web browsers are supported for Insight RS: l Microsoft Internet Explorer, versions 8.x, 9.x and 10.x Note: If you are using IE 8.x, during Insight RS installation, the prerequisite check will stop with a warning that you are not using a supported browser.
Installation and Configuration Guide Chapter 1: Understanding Installation Process and Requirements 6. In the Confirm Installation Selections screen, review the selections and click Install. 7. When the installation completes, click Close. Perform a Windows Update HP recommends performing a Windows Update on the Hosting Device before installing Insight RS. Make sure you restart the Hosting Device after the updates are installed.
Installation and Configuration Guide Chapter 1: Understanding Installation Process and Requirements Configuring Communication from a Web Browser to Insight RS Port 7906 (HTTPS)—Open port 7906 on the Hosting Device to access the Insight RS user interface on the Hosting Device from other systems inside of the same network. Also make sure that Windows firewall allows the connection to port 7906.
Installation and Configuration Guide Chapter 1: Understanding Installation Process and Requirements 3. In the Network and Internet category, click the View network status and tasks link. 4. Click the link for Connections, for example: Local Area Connection, Ethernet. 5. Click Properties. The Properties screen appears. 6. Select Internet Protocol Version 4 (TCP/IPv4) and click Properties. The Internet Protocol Version 4 (TCP/IPv4) Properties screen appears. Page 22 of 80 HP Insight Remote Support (7.0.
Installation and Configuration Guide Chapter 1: Understanding Installation Process and Requirements 7. Click one of the following options: n Obtain an IP address automatically (if appropriate for the your environment) n Use the following IP address 8. Specify the Hosting Device's IP address fields and the DNS server(s) available in your environment. 9. Click OK, click OK, and then click Close. Close the Network and Sharing Center. 10.
Installation and Configuration Guide Chapter 1: Understanding Installation Process and Requirements Important: This test does not verify that the Hosting Device or Insight RS configurations will actually submit collections or events, but it does validate that the Hosting Device itself can communicate to HP's servers before you continue configuring the Hosting Device. l services.isee.hp.
Installation and Configuration Guide Chapter 1: Understanding Installation Process and Requirements 3. Scroll down to SNMP Service. If it is not selected, select the check box and click Next. Follow the wizard to install the service. Configure Traps Once you have SNMP installed on your Hosting Device, configure it to receive packets from your monitored devices by completing the following steps: 1. On the Hosting Device, click Start → Administrative Tools → Services. 2.
Chapter 2 Installing Insight Remote Support for the First Time This chapter guides you through the Insight RS installation process. At this point, step 1 below is complete. Perform step 2 to install and configure Insight RS on your Hosting Device. If a previous version of Insight RS is installed on your Hosting Device and you want to upgrade, see the HP Insight Remote Support Upgrade Guide.
Installation and Configuration Guide Chapter 2: Installing Insight Remote Support for the First Time 2. If all of the prerequisites are met, click Next. If any prerequisites are not met, do one of the following: n If the problem is a critical failure, exit the installer, resolve the issue, and then restart the installer. n If the problem is a warning, either exit the installer to resolve the issue or check the Confirm to continue check box and click Next. 3. On the Welcome screen, click Next. 4.
Installation and Configuration Guide Chapter 2: Installing Insight Remote Support for the First Time 5. On the Destination Folder screen, you can change the default locations for program files, configuration files, database files, and log files. Do one of the following: n To install Insight RS to the default destination folders, click Next. n To install files to other folders, click Change, select a new destination folder, and click OK.
Installation and Configuration Guide Chapter 2: Installing Insight Remote Support for the First Time Note: The C:\ProgramData folder is a hidden folder, so you may need to set your folder options to show hidden folders. Logging On To the Insight RS Console After installation, wait a few minutes before attempting to log on to the Insight RS Console to make sure the hosting device is ready for registration.
Installation and Configuration Guide Chapter 2: Installing Insight Remote Support for the First Time l Add your user account directly to the domain Administrators group. For example, add MYDOMAIN\myusername to the MYDOMAIN\Administrators group directly. l Create a new local Administrators account and use that to log on to the Hosting Device. For example, create an Administrative account named HostingDevice\AdminAccount and log on with that.
Installation and Configuration Guide Chapter 2: Installing Insight Remote Support for the First Time 8. Select Trusted Root Certification Authorities and click OK. 9. Click Next and Finish. The Security Warning dialog box appears. 10. Click Yes to confirm you want to install the certificate. Mozilla Firefox 1. Click the I Understand the Risks link to expand the section and click Add Exception. 2.
Installation and Configuration Guide Chapter 2: Installing Insight Remote Support for the First Time 3. Click Confirm Security Exception to resolve the security warning. Google Chrome 1. Click Proceed Anyway on the Chrome warning, then click the “lock with the red X” icon in the menu bar, and choose “Certificate information”. 2. In the Certificate dialog box, click the Details tab and then click Copy to File. The Certificate Export Wizard appears. 3. Proceed through the wizard and save the certificate.
Installation and Configuration Guide Chapter 2: Installing Insight Remote Support for the First Time 4. Use the Microsoft Management Console to import the certificate as a trusted root certificate: a. On the Start menu, click Run, type MMC, and then click OK. Microsoft Management Console opens with an empty console. b. From the console, choose File → Add/Remove Snap-in. c. In the Available snap-ins pane, select Certificates and click Add. d.
Installation and Configuration Guide Chapter 2: Installing Insight Remote Support for the First Time the Trusted Root Certification Authorities store. g. Click Finish. Page 34 of 80 HP Insight Remote Support (7.0.
Chapter 3 Completing the Setup Wizards This chapter guides you through the Insight RS setup process. At this point, steps 1 and 2 below are complete. Perform step 3 to complete the setup wizards. Insight RS contains two setup wizards that provide step-by-step instructions to guide you through the initial Insight RS configuration, including configuring discovery settings, configuring default Hosting Device settings, and connecting to HP.
Installation and Configuration Guide Chapter 3: Completing the Setup Wizards Configure Your Devices Before your devices can be monitored by Insight RS, they need to be configured to communicate with the Hosting Device. For information about configuring your specific device type, refer to the HP Insight Remote Support Monitored Devices Configuration Guide at: http://www.hp.com/go/insightremotesupport/docs.
Installation and Configuration Guide Chapter 3: Completing the Setup Wizards access credentials in the Select Type drop-down list. You can also identify a sub device type in the Select Sub-Type drop-down list to further filter the list of protocols. The Select and Configure Protocol drop-down list is filtered according to your selection(s). 2. From the Select and Configure Protocol drop-down list, select the appropriate protocol. 3. Click New.
Installation and Configuration Guide Chapter 3: Completing the Setup Wizards Credential Field Description Named Credential If you have created a named credential for the device type, you can select it here. Insight Remote Support populates the access fields with the login details specified in the named credential. By default, the protocol uses the Named Credential that is assigned to the selected device. If no named protocols exist, then None is selected in the Named Credential drop-down list.
Installation and Configuration Guide Chapter 3: Completing the Setup Wizards Re-prioritize Protocol Credentials If a protocol has more than one set of credentials associated with it, the credentials are attempted in order of priority until a set of credentials is found that can access the device. The credential with priority number 1 is attempted first, and additional attempts are done in order. To change the order of the credentials attached to a protocol, do the following: 1.
Installation and Configuration Guide Chapter 3: Completing the Setup Wizards c. Do one of the following: o To discover a single monitored device, type the device's IP address in the Address field. o To discover a range of devices, select the Address Range option. In the Start Address field, type the IP address of the first device in the range. In the End Address field, type the IP address of the last device in the range. o To discover a list of devices, select the Address List option.
Installation and Configuration Guide Chapter 3: Completing the Setup Wizards g. In the Password field, type the domain administrator's password. h. Click Add. The domain and the administrator's user name appear in the table. i. Make sure the Discover check box is selected for the domain. 3. Add local networks to be discovered. You can discover devices by typing local network information and subnet information. Note that discovering a local network can take a long time for large environments.
Installation and Configuration Guide Chapter 3: Completing the Setup Wizards 1. After configuring your protocol credentials and discovery source(s), click Start Discovery. Insight Remote Support displays the progress: As discovery runs, Insight Remote Support adds discovered devices to the All Devices table. A device's Status column shows whether or not the device is ready to be monitored. If you exit the Discovery screen, discovery continues in the background. 2. Review your discovered device(s).
Installation and Configuration Guide Chapter 3: Completing the Setup Wizards 1. In the Main Menu, select Devices. 2. Below the devices table, click Export Report. 3. Open or save the report. The report pulls the device information from the local database and lists all of the devices covered by your discovery settings and shows why they may or may not have been successfully discovered.
Installation and Configuration Guide Chapter 3: Completing the Setup Wizards Receiving Remote Support On the Receiving Remote Support screen, enable notifications and configure software updates. Complete the following sections: Optimize My Environment Through Insight Remote Support, you can allow (or deny) HP and its partners to contact your organization with products and services recommendations, pricing, and delivery information.
Installation and Configuration Guide Chapter 3: Completing the Setup Wizards Contact Information On the Contact Information screen, configure default contact for your environment. This contact is used as the default contact for your environment and is assigned to newly discovered devices. Keep the contact information current because this specifies who support delivery notifies to resolve any hardware failures. Additional contacts can be configured on the Company Information → Contacts screen.
Installation and Configuration Guide Chapter 3: Completing the Setup Wizards Important: Make sure you type the correct address details, as the service is delivered to the address details provided. To add a default site, complete the following steps: 1. Complete the following fields: Note: Required fields are marked by an asterisk (*). Field Action Site Name Type the site name. Address Line 1 Type the site's address. Use Address Line 2 if necessary. City Type the site's city.
Installation and Configuration Guide Chapter 3: Completing the Setup Wizards n Web Proxy User Name n Web Proxy Password 3. Click Test Connection. Note: Clicking Test Connection saves the web proxy settings. Register With HP Registration confirms that the Hosting Device can reach HP. If for some reason HP cannot be reached, Insight Remote Support will continue to retry registration until HP can be reached.
Installation and Configuration Guide Chapter 3: Completing the Setup Wizards 1. Type your HP Passport user name and password in the provided fields. Note: If you do not have an HP Passport Account, click Do not have a HP Passport Account? and create one. These settings can be updated at any time on the Application Settings → HP Insight Online screen. 2. Click Register With HP Insight Online.
Installation and Configuration Guide Chapter 3: Completing the Setup Wizards The system saves the default channel partner information. 5. Click Next. Page 49 of 80 HP Insight Remote Support (7.0.
Chapter 4 Completing Post-Installation Configuration Tasks This chapter guides you through optional configuration tasks you may want to perform after installing Insight RS. Perform these tasks after the Hosting Device Setup Wizard device discovery is complete. Install the HP Insight Remote Support Content Level Update HP Insight RS 7.0.
Installation and Configuration Guide Chapter 4: Completing Post-Installation Configuration Tasks As part of the update, the HPRSMAIN (HP Insight Remote Support) service is stopped and restarted. This will cause an error message in the Insight RS Console notifying you that Insight RS has been restarted and you need to log off and log on again. 7. Log off and log on to the Insight RS Console. It may take a few minutes for the logon screen to reappear.
Installation and Configuration Guide Chapter 4: Completing Post-Installation Configuration Tasks The device will use the new warranty and contract information. Verifying Monitored Device Status After discovery, an overview of the device status appears. The Status column shows whether Insight RS can monitor your devices. Verify the Status column shows a success icon ( ).
Installation and Configuration Guide Chapter 4: Completing Post-Installation Configuration Tasks not gathered from the device correctly during discovery. In Insight RS every device has its entitlement checked to see if it is in HP warranty, CarePack or contract and Insight RS displays that device’s entitlement. If the device has no HP entitlement the health status indicator will be red, and no incidents will be analyzed or sent to HP. To resolve the error, complete the following steps: i.
Installation and Configuration Guide Chapter 4: Completing Post-Installation Configuration Tasks Clear Status Errors Even when collections and events have been processed successfully, an error icon ( ) may appear under the Monitoring & Collections column for a device on the Devices → Device Summary screen. An error icon indicates that a failure occurred during event or collection processing.
Installation and Configuration Guide Chapter 4: Completing Post-Installation Configuration Tasks Insight RS and system-level backup target locations to a device that contains removable media or to a remote network share so that backups can be physically stored off-site for disaster-recovery purposes.
Installation and Configuration Guide Chapter 4: Completing Post-Installation Configuration Tasks Important: HP SIM must be installed on the Hosting Device before installing the HP SIM Adapter. If HP SIM is not installed, the HP SIM Adapter installation will fail and you will not see the HP SIM Adapter on the Administrator Settings screen. 1. Log on to the Insight RS Console. 2. In the Main Menu, select Administrator Settings. 3. Click the Version Control tab. 4.
Installation and Configuration Guide Chapter 4: Completing Post-Installation Configuration Tasks To configure the HP SIM Adapter, complete the following steps: 1. In the Main Menu, select Administrator Settings. 2. Click the Integration Adapters tab. 3. Click the HP SIM Adapter heading to expand the HP SIM Adapter pane. The pane is divided into three sections: HP SIM Connection Information, Additional Settings, and Perform Manual Device Synchronization. 4. Select the Enable HP SIM Adapter check box. 5.
Installation and Configuration Guide Chapter 4: Completing Post-Installation Configuration Tasks Check Box Description Automatically sync new/deleted devices from HP SIM Select this check box to automatically a) add any devices that have been added to HP SIM to Insight Remote Support and b) disable any devices from Insight Remote Support that have been deleted from HP SIM. Note that devices in Insight Remote Support are not deleted, but are disabled instead.
Installation and Configuration Guide Chapter 4: Completing Post-Installation Configuration Tasks Enable and Configure Email Notifications Insight Remote Support sends email notifications when certain system events occur. You can enable or disable some or all of these notifications. Note: HP highly recommends that you enable the Email Adapter and, at the minimum, select the following notifications: Case Opened, Application Failure, Entitlement Expiration, and Device Change.
Installation and Configuration Guide Chapter 4: Completing Post-Installation Configuration Tasks Notification State Description Case Opened Default and backup contacts notified when a case is opened in the HP data center. Note that service events generated by test events are never opened so an email will not be sent for test events. Case Closed Default and backup contacts notified when a case is closed in the HP data center. Emails are also sent for service events generated by test events.
Installation and Configuration Guide Chapter 4: Completing Post-Installation Configuration Tasks Insight Remote Support saves the email notification settings. (Enabled) appears in the Email Adapter pane's heading. The Hosting Device contact receives a test email. If the contact does not receive the test email, return to the Email Adapter pane and check the mail server settings for errors.
Installation and Configuration Guide Chapter 4: Completing Post-Installation Configuration Tasks Enable Operator-level User Authentication Password management for the Insight RS Console is managed at the operating system level. Users that are members of the operating system’s Administrators group are automatically granted administrator-level access in Insight Remote Support. Automatic administrator-level authentication cannot be disabled.
Installation and Configuration Guide Chapter 4: Completing Post-Installation Configuration Tasks Insight RS contains default device groups created when devices are discovered. Devices belonging to these groups are automatically assigned to these device groups. Create additional device groups to further group your devices based on your individual needs. To create a custom device group, complete the following steps: 1. In the Main Menu, select Device Groups. 2.
Chapter 5 Restoring from Backup Insight Remote Support provides a built-in capability to backup the Insight RS application and associated data and configuration files. The built-in Insight RS backup capability is intended to provide non-disruptive backups of the running Insight RS system using minimal resources.
Installation and Configuration Guide Chapter 5: Restoring from Backup Note: To run the schedule at a different time, select the required time from the Time field and click Save. 4. In the Application Backup Schedule dialog box, click Start Now. Insight Remote Support runs the schedule. Viewing Successful Backup Information You can view the date and time of the last successful backup on the About Insight Remote Support screen of the Insight RS Console.
Installation and Configuration Guide Chapter 5: Restoring from Backup net stop hprsmain 3. Restore your backup data set: rsadmin restore –source where backup_data_set is the location of your backup data set. The default backup location is C:\ProgramData\HP\RS\DATA\backup. If you change the source location, then make sure you include the time stamp folder name, for example, E:\backup\1350683403365. 4.
Chapter 6 Uninstalling Insight RS You can use the Windows Programs and Features control panel to uninstall Insight RS. Insight RS leaves behind configuration, monitored device, and log file information when it is uninstalled. This allows the application to be uninstalled and reinstalled under the guidance of HP Support without losing data. Deleting this data recovers the disk space and allows a clean re-installation of Insight RS. The default locations for the data files are shown in the figure on page 28.
Installation and Configuration Guide Chapter 6: Uninstalling Insight RS Delete Devices from Insight RS Console Uninstalling the Insight RS software does not remove your devices from HP Insight Online. You must manually delete your devices in the Insight RS Console, which also removes the devices from HP Insight Online. Deleting a device removes all event and configuration collection history from the Hosting Device and disables the device in HP Insight Online, if configured.
Installation and Configuration Guide Chapter 6: Uninstalling Insight RS window appears showing the progress of the uninstall. When it completes, Insight RS is removed from the Programs and Features window. 4. Delete the Insight RS data files, if desired. The default locations for the data files are shown in the figure on page 28. Cleanup Hosting Device After uninstalling HP Insight RS, HP recommends the following cleanup to make sure any monitored device or company information is removed from the server.
Appendix A Export and Import of Device Information The bulk upload functionality allows you to submit monitored device configuration information for multiple devices through a scripted process, rather than updating each individual system through the Insight RS Console. The bulk upload file stores the required information for selected monitored devices. When the file is imported, this information is used to supply unique information (including warranty and contract information) for each monitored device.
Installation and Configuration Guide Appendix A: Export and Import of Device Information Note: If attempting to use the rsadmin command right after installing Insight RS, the path environment may not immediately be updated. If the rsadmin command is not found, and you just completed the installation, you may need to log off and then log on to the Hosting Device to make sure the needed environment variables have been updated.
Installation and Configuration Guide Appendix A: Export and Import of Device Information Field Description SITE_NAME The location where the monitored device is located. If you have a large campus it might be a facility nickname or other identifying factor for the site location. SITE_ADDRESS1 Address for the site of the monitored device. SITE_ADDRESS2 Suite for the site of the monitored device. SITE_CITY City for the site of the monitored device.
Installation and Configuration Guide Appendix A: Export and Import of Device Information Field Description CONTACT2_ROLE Role of secondary contact supporting this monitored device. Must be text 'Secondary Contact.' CONTACT2_FIRSTNAME Secondary contact's first name. CONTACT2_LASTNAME Secondary contact's last name. CONTACT2_EMAIL Secondary contact's email address. CONTACT2_PHONE Secondary contact's primary phone number. CONTACT2_ALTPHONE Secondary contact's alternate phone number.
Installation and Configuration Guide Appendix A: Export and Import of Device Information Field Description ENTITLEMENT_COVERAGE_DAYS Days covered in a week. ENTITLEMENT_COVERAGE_HOURS_DAY_1_TO_5 Coverage hours for days 1 to 5, Monday through Friday. ENTITLEMENT_COVERAGE_HOURS_DAY_6 Coverage hours for Day 6, Saturday. ENTITLEMENT_COVERAGE_HOURS_DAY_7 Coverage hours for Day 7, Sunday.
Glossary collection schedules A Agentless Management Service (AMS) iLO 4 Agentless Management uses out-ofband communication for increased security and stability. With Agentless Management, health monitoring and alerting is built into the system and begins working the moment a power cord is connected to the server. This feature runs on the iLO hardware, independent of the operating system and processor. The separately installed AMS collects additional operating system data.
Installation and Configuration Guide Glossary: device groups - HP Passport (HPP) trouble. Hardware events may result in a service event. D device groups Configurable groups of devices within the Insight RS Console that helps users organize the devices in their environment. discovery A feature within a management application that finds and identifies network objects. In HP management applications, discovery finds and identifies all the devices within a specified network range.
Installation and Configuration Guide Glossary: identification - monitored device Additionally, based on your support agreement, system information can be collected for proactive analysis and services I identification An aspect of the discovery process that identifies the management protocol and type of system. iLO Insight RS Console The Insight Remote Support user interface that is installed on the Hosting Device. Insight RSA Integrated Lights-Out.
Installation and Configuration Guide Glossary: Monitored Device Setup Wizard - Storage Management Server (SMS) of management protocol (for example, SNMP or WBEM) must be present on the device. Monitored Device Setup Wizard Step-by-step screens that helps users discover devices in their environment to be monitored. Users specify the range of devices to be discovered and the corresponding credentials.
Installation and Configuration Guide Glossary: System Fault Management (SFM or SysFaultMgmt) - workflow case System Fault Management (SFM or SysFaultMgmt) SFM is the HP-UX fault management solution that implements WBEM standards. SFM integrates with other manageability applications like HP SIM, HP SMH, and other WBEM-based clients. system health Health status is an aggregate status all of the status sources (which can be SNMP, WBEM, and HTTP) with the most critical status being displayed.
Index B bulk CSV file I Insight RS Console 29 edit a bulk CSV file 71 export a bulk CSV file 70 installing 26 downloading software 26 import a bulk CSV file 70 C L log files 28 certificate warning 30 S D software requirements 19 device groups 62 .
