Insight Remote Support Advanced for NonStop

A Description of OSM Event and Data Flow
This section lists some typical Insight Remote Support Advanced activities, describing the subsequent
OSM subsystem events in the service log ($ZLOG) and data flow that can be used to verify or
check the status of each activity. Typical activities include:
• “HP SIM Subscribe for WBEM Events” (page 21)
• “OSM Alarm Delivered to HP SIM” (page 21)
• “NonStop System Configured for Insight Remote Support Advanced” (page 22)
• “DESTA Service Restarted” (page 22)
• “Periodic Incident Report Created” (page 23)
• “Problem Incident Report Created” (page 24)
• “Pending Incident Report Sent” (page 25)
• “Failed IR Delivery Path Removed Through OSM Action” (page 25)
• “Failed IR Delivery Path Removed Automatically by OSM After Ten Days” (page 26)
NOTE: The section describes several different OSM event 1146 occurrences with specific trace
messages; there are many other 1146 events with various other trace messages that are not related
to Insight Remote Support Advanced.
For S-series systems, the trace message is not displayed by the event formatting template. The
subject of the 1146 event displayed in the OSM Event viewer is always “OSM Process Trace;”
the trace message is displayed in the event detail.
HP SIM Subscribe for WBEM Events
HP SIM subscribes for OSM alarms in the format of WBEM events. The process involves:
• OSM receives the indication subscription from HP SIM along with a query for
CIM_AlertIndication and the destination.
• OSM generates an event 1146 with the trace message “Indication Subscription CREATING.”
The event detail contains the query and destination – that destination being a URL containing
50004, the CMS port used by HP SIM to receive alarms, in the format of WBEM events, from
OSM (see example below).
Trace Subject: "Indication Subscription CREATING "
Trace Message:- "Subscription: CIM_IndicationSubscription.Filter=R"CIM_IndicationFilter.CreationClassName=\""
"CIM_IndicationFilter\",Name=\"HPSIM_TYPE_1_blosm4-nsc_0\",SystemCreationClassName=\"CIM_Com"
"puterSystem\",SystemName=\"blosm3\"",Handler=R"CIM_IndicationHandlerXMLHTTP.CreationClassNa"
"me=\"CIM_IndicationHandlerXMLHTTP\",Name=\"HPSIM_TYPE_1_blosm4-nsc\",SystemCreationClassNam"
"e=\"CIM_ComputerSystem\",SystemName=\"blosm3\""Filter: CIM_IndicationFilter.CreationClassNa"
"me="CIM_IndicationFilter",Name="HPSIM_TYPE_1_blosm4-nsc_0",SystemCreationClassName="CIM_Com"
"puterSystem",SystemName="blosm3",Query="select * from CIM_AlertIndication",QueryLanguage="W"
"QL"" ?10 "Handler: CIM_IndicationHandlerXMLHTTP.CreationClassName="CIM_IndicationHandlerXML"
"HTTP",Name="HPSIM_TYPE_1_blosm4-nsc",SystemCreationClassName="CIM_ComputerSystem",SystemNam"
"e="blosm3",Destination="https://16.107.145.183:50004/blosm3?wbemip=16.107.145.137"" ?10
OSM Alarm Delivered to HP SIM
When an OSM alarm is delivered to HP SIM:
• Assuming that HP SIM has subscribed for WBEM events from OSM, when an alarm is created
in OSM, it is sent automatically to HP SIM, where it is displayed in the HP SIM Events tab.
• OSM also generates an event 1144 for each alarm; it provides details such as the name of
the resource within OSM on which the problem was reported, the perceived severity, whether
or not a Problem IR was created, and suggested repair actions. Example:
2011-03-09 04:27:05 \BLOSM3.$Z00S TANDEM.OSM.G06 001144
An Alarm has been created.Resource Name: Fiber (100.2.5.18.1),
Probable Cause: Configuration/Customization Error, Specific Problem:
Neighbor Check Failed on Port, Perceived Severity: Critical,
Alarm Creation Time: MAR 09, 2011 12:27:05 GMT, Problem IR Created:
Yes, Process Name: \BLOSM3.$ZCMOM
HP SIM Subscribe for WBEM Events 21