A.05.80 HP Management Platform Synchronization Installation and Reference Manual (July 2012, 5900-0894)
Introduction to MPS
7
1-1 Intended Audience
This manual is written for different level of expertise and knowledge about Remote Support. Some
parts of the manual contain very detailed information usually needed only by the HP Insight Remote
Support Advanced Support Group. However following the step by step instructions should allow all
users to successfully install and maintain the MPS.
Table 1-1 highlights the target audience for this document and the assumed knowledge level of
each audience type as well as their motivation for using this document.
NOTE: It is recommended that HP Support personnel are involved in the initial installation and
setup of MPS.
Table 1-1 Target Audience and Knowledge Assumptions
Audience
Knowledge Assumptions
Purpose
Customer IT system
administrators
Knowledge of HP-UX, Solaris
and AIX platforms (applies
only if the OVO collection
extension is deployed)
MPS technology overview
Installation prerequisites
Installation and configuration
procedures
Customer IT network/security
staff
Knowledge of MPS change
requests regarding
communication parts and
protocols
Same as above
Customer IT OpenView
Operations administrators
OVO Administration
Knowledge of OVO
console user interface
customization
MPS technology overview
Installation prerequisites
Installation and configuration
procedures
MPS operations
HP Account team
HP MPS training
recommended
Same as above
HP Deployment team
HP MPS training
mandatory
Knowledge of HP Insight
Remote Support
Advanced installation and
operation
MPS technology overview
Installation prerequisites
Installation and configuration
procedures
Basic troubleshooting
procedures
HP Insight Remote Support
Advanced Support Group
HP MPS training
mandatory
IRSA troubleshooting
MPS technology overview
Installation procedures
Basic troubleshooting
procedures
HP Solution Architects
Knowledge of designing HP
solutions.
MPS technology overview