A.05.80 HP Management Platform Synchronization Installation and Reference Manual (July 2012, 5900-0894)

Appendix A

5-2 Installing the SolMan integration

5-2-1 Overview

The installation consists of the following steps

1. Verify if all prerequisites are met, if necessary complete the required updates and install all

available patches.(Refer to section 5-1 for further information).

2. Install the Multivendor Application Adapter (if not done already).

3. Configure the connection from the CMS to the server which hosts the Solution Manager in the

Insight RSA configuration User Interface (UI) in HP SIM.

4. Configure the Solution Manager Service Desk http connection.

5. Configure the devices relevant for SAP in the Insight RSA UI in HP SIM.

6. Configure the specific settings for Solution Manager Service Desk for events received from

Insight RSA and sent to Insight RSA.

7. Complete the Solution Manager configuration to enable the “remote service desk” – which is

the connection to Insight RSA.

8. Perform tests and start operation.

5-2-2 Configuring the Solution Manager – Part One

The installation and configuration of a HP Insight RSA to SAP SolMan connection is a similar

configuration to a SolMan to SolMan connection. To learn more about this, please view the SAP

Training video for instruction details.

TIP: The training video is available at the following location:

https://websmp209.sap-ag.de/~sapidb/011000358700000176252009E/index.htm

1. At first it is necessary to define

○ Web Service User Name

○ Web Service User Name – SAP business partner ID

○ Web Service User Name - password

○ Web Service Incident Subject/Category – define which subject/category should be used to

indicate those incidents which are created through the synchronization interface. The

category could be an existing one or you can create a new one. The category is the only

code which can filter all the interface-created incidents in SolMan SD.

○ It is necessary to provide the SAP Category key, not the name of the category. Please refer

to Appendix A to find out how to configure the Solution Manager to show these keys

2. Take a list of SAP related servers and define which SAP System on each server is the most

important.

Note the following:

○ Full server system name and

○ the SID and

○ the SAP business partner id of the main contact person for this SID

○ The SAP Installation Number (10 digit number)

○ SAP System Client (3 digit number)