A.05.80 HP Insight Remote Support Advanced Remote Support Software Manager User Guide (October 2012)

Remote Support Software Manager User Guide
Chapter 1: Managing Software Downloads and Installations
The Installation Proposal column indicates whether or not the package is necessary for Remote
Support Monitoring. The field is package-dependent and may include values such as:
n Compulsory – Indicates the package is required for Remote Support functionality or a
dependency for another component.
n Recommended – Indicates the package will install additional services beyond the base level.
This package type is not required for Remote Support functionality.
n Optional – Indicates the package applies to a subset of users, i.e. those with specific servers
or hardware in their environment.
n N/A – Indicates the package hosts an installer and installation instructions on the customer
endpoint but does not install an application. An example of this Installation Proposal type is
an installer for operating systems such as OpenVMS, Tru64, or HP-UX. Installers for these
operating systems may be placed on the endpoint so they can be distributed to other systems
in the customer environment manually or by some other automated process external to
RSSWM, but the installers are not run by RSSWM.
l Reboot
The Reboot column indicates whether or not the package will require a reboot after installation.
l RSSWM Package Status
The Status column tells the status of a package. Status can be any of the following values:
n Available – This package has not yet been downloaded and installed.
n Downloaded – This package has been downloaded but has not been installed. When a
package is in this state it is not visible in its target location on the filesystem, but has been
placed in an RSSWM internal holding area to decrease install time if you later decide to install
the package.
n Installed – This package has been downloaded and installed. This state may display
differently depending on the type of package:
o
A document package may display Document is ready to read.
o
A software package may display Software is installed and operational or Installed,
refer to Release Notes for further information.
o
A depot for another operating system may display Depot available for distribution to
endpoints, indicating that the depot is now hosted on the endpoint ready for distribution.
n Update Available – An update for this package is available, but it has not yet been installed.
This status only displays for packages that have been installed.
n Uninstalled – This package has been removed. Newer versions of this package will not be
applied automatically.
n Failed / Timed Out – An error was encountered installing the package. For most packages,
the failed state will display as Failed: View Logs for more details.
n Running – The package is being downloaded and installed now. This state can be observed
when a package is being downloaded and installed according to your synchronization
schedule.
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