A.05.80 HP Insight Remote Support Advanced Remote Support Software Manager User Guide (October 2012)

Chapter 1
Managing Software Downloads and
Installations
Introduction
The Remote Support Software Manager (RSSWM) is an application that facilitates the download
and installation of software packages and updates. The user can configure settings to allow more or
less automation of this process.
RSSWM installation is documented in the HP Insight Remote Support Advanced Central
Management Server Configuration Guide available at
http://www.hp.com/go/insightremoteadvanced-docs.
Starting the RSSWM GUI
The Remote Support Software Manager (RSSWM) GUI can be started by clicking Start → All
Programs → Hewlett-Packard → Remote Support Software Manager → Remote Support
Software Manager User Interface.
When RSSWM is started, what you see will depend on the update strategy you selected during
installation. If you selected Manual on-line updates, the packages that were bundled with the
installer and successfully installed will show a Manual Updates status. These packages will be
managed by you and kept at their current version until you choose to manually install them from the
Packages window or you change their Update Strategy to Automatic on-line updates (see
"Understanding the Update Policy" on page 10).
If you selected Automatic on-line updates the packages that were bundled with the installer and
successfully installed will show a Automatic Updates status.
Understanding the Packages Window
Software updates are managed in the Packages window. The following sections describe the
different columns in the Packages window and how they interact with each other. While the
configuration of the Remote Support Software Manager (RSSWM) is detailed in this document, it is
important to consult the full Insight Remote Support Advanced documentation set to fully
understand which packages you should install and maintain for your business needs.
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