A.05.80 HP Insight Remote Support Advanced Remote Support Software Manager User Guide (October 2012)

Remote Support Software Manager User Guide
Chapter 3: Performing Maintenance Tasks
Note: The test package is not visible in the RSSWM Packages window.
To test connectivity to the HP Support Center, complete the following steps:
1. Click Actions in the lefthand menu. The Actions window will open.
2. Click the Test button in the Test Connectivity section of the Actions window.
Actions Window – Test Connectivity
Submitting Software Configuration Data
Software configuration updates (such as contact information) can be manually submitted to the HP
Support Center through the Actions menu. This task is performed by RSSWM daily, but you may
use this feature to immediately submit the updates. To submit software configuration updates,
complete the following steps:
1. Click Actions in the lefthand menu. The Actions window will open.
2. Click the Submit button in the Submit Software Configuration Data section of the Actions
window.
Actions Window – Submit Software Configuration Data
Viewing Remote Support Software Manager
Information
Information about Remote Support Software Manager (RSSWM) can be viewed by clicking About
in the lefthand menu. The About window shows the following information about the Remote Support
Software Manager:
l Agent Version – Shows the RSSWM software version number.
l Policy Server – Shows the policy server that RSSWM points to for updates.
l Software Server – Shows the software server that RSSWM points to for software updates.
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