A.05.80 HP Insight Remote Support Advanced Remote Support Software Manager User Guide (October 2012)

Remote Support Software Manager User Guide
Chapter 2: Modifying Settings
Two types of e-mail notifications can be received from the HP Support Center:
l Software State Reports – sent biweekly and include the title, current version, status, and update
availability of software applications installed on the CMS.
l Failed CMS RSSWM Connectivity Alerts – sent when RSSWM has lost connectivity from the
CMS to the HP Support Center. The notification will inform you of the last time RSSWM logged
a successful Software configuration data collection from the HP Support Center.
You may opt in or out of either notification at any time by selecting or disabling the option and
submitting your preferences.
To configure the Notifications and Reports Contact:
1. Start RSSWM by clicking Start → All Programs → Hewlett-Packard → Remote Support
Software Manager → Remote Support Software Manager User Interface.
2. In RSSWM, select Contacts. The Contacts window is displayed.
RSSWM Contacts Window
3. Enter the e-mail address(es) of the Customer contact(s) to whom the notifications are to be
sent.
4. Select Enable email announcements of available software updates if you want to receive
notifications about software updates.
Select Enable email for status and connectivity reporting if you want to receive
notifications about the status of the system.
5. Click Submit. The Form Submission window is displayed, confirming the details of the
selection for e-mail notifications.
Modifying Proxy Settings
Proxy settings are configured to enable the Remote Support Software Manager (RSSWM) to work
in conjunction with the customer's web proxy server configuration. You can enable the use of a
proxy by selecting the Enable the following web proxy settings for SSL communications
checkbox as shown in "RSSWM Proxy Window" on next page.
If you choose to enable proxy settings, the following Web Proxy values can be entered:
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