A.05.80 HP Insight Remote Support Advanced Remote Support Software Manager User Guide (October 2012)

Remote Support Software Manager User Guide
Chapter 2: Modifying Settings
5. Click the Update Synchronization Schedule button. The Form Submission window is
displayed, confirming the details of the Synchronization Schedule that you selected.
Synchronizing Packages
In addition to scheduling package synchronization, you can choose to perform synchronization
immediately. Clicking the Synchronize Now button applies package updates to packages with an
Update Policy of Automatic on-line updates. The updates will be applied immediately rather than
waiting for the regular scheduled update window.
To perform synchronization immediately, click the Synchronize Now button.
RSSWM Synchronization Window – Synchronize with HP Now Button
Modifying Company Information
Your company name can be modified in the Company window. To modify your company name:
1. Start RSSWM by clicking Start → All Programs → Hewlett-Packard → Remote Support
Software Manager → Remote Support Software Manager User Interface.
2. In RSSWM, select Options → Company. The Company window appears.
RSSWM Company Window
3. Enter your company name in the text area and click the Submit button. The Form Submission
window is displayed, confirming the company name update that you entered.
Note: Multibyte characters are not supported in the Company Name field. If multibyte
characters are used, a pop-up window will tell you to choose valid values for the field.
Modifying Contact Information
Customer contacts are notified when package updates are published to servers at the HP Support
Center or when RSSWM has lost connectivity to the HP Support Center. One or more customer
contact e-mail addresses can be entered into the e-mail field to receive notifications and reports.
HP Insight Remote Support Advanced (A.05.80)Page 17 of 25