A.05.80 HP Insight Remote Support Advanced Remote Support Software Manager User Guide (October 2012)

Remote Support Software Manager User Guide
Chapter 1: Managing Software Downloads and Installations
is created, but the settings can be modified through RSSWM either globally or at a package level
through configurable user settings.
Important: User defined settings can only make the Update Policy more restrictive. The HP-
defined Factory Update Policy setting will be used if the user defined setting is less restrictive.
Once the customer has modified the Update Policy settings globally and/or by package, the
customer settings will always take precedence unless the setting issued with the package by HP
(the Factory Update Policy) is more restrictive. The Update Policy, shown on the Packages
window, is determined by RSSWM based upon whether the user settings or factory settings are
more restrictive. The following list shows which Update Policy is considered more/less restrictive,
ordered from least restrictive to most restrictive:
l Automatic on-line updates (Allow automatic download and install) – Least restrictive
l Manual on-line updates (Allow automatic download of package, but install manually) – Most
restrictive
User Update Policy Settings
Users can set two Update Policy settings:
l Global Update Policy
The Global Update Policy applies to all packages. It is first set by the user during initialization of
RSSWM, but can be modified at any time within RSSWM. It defaults to Automatic on-line
updates. The Global Update Policy is overridden if a Package Update Policy is set. See
"Modifying the Global Update Policy" on page 13 for information about modifying the Global
Update Policy.
l Package Update Policy
The Package Update Policy can be set by the user for each individual package, if desired. By
default, the Package Update Policy uses the Global Update Policy setting. If set to another
value, the Package Update Policy always overrides the Global Update Policy. Packages with a
customized Package Update Policy display a triple red asterisk
next to the Set Update Policy link in the Actions column. See "Modifying the Package
Update Policy" on page 14 for information about modifying Package Update Policy.
The figure below shows how the User Update Policy is determined:
How the User Update Policy is Determined
HP Insight Remote Support Advanced (A.05.80)Page 11 of 25