A.05.80 HP Insight Remote Support Advanced Operations Guide (October 2012)

Chapter 1
Overview
Important: This document assumes that you HAVE READ AND COMPLETED ALL
PREREQUISITE WORK detailed in the Insight Remote Support Advanced Managed Systems
Configuration Guide. If you have NOT read and completed the prework, STOP NOW, obtain
the guide found here: http://www.hp.com/go/insightremoteadvanced-docs, and DO NOT
proceed with the Insight Remote Support Advanced configuration until you have thoroughly
read, understood, and implemented the requirements.
Using the Remote Support Settings Tab to
Update Your Client and CMS Information
Note: If you cannot access the Remote Support Configuration and Service option in HP
SIM, see "Troubleshooting Potential Web Browser Issues" on page 41 for more information.
The Remote Support Configuration and Service option in HP SIM includes eight tabs. This
section focuses on the Remote Support Settings tab, where you can update your CMS location,
administrator contact information, and your notification options.
To access the Remote Support Settings tab:
1. Open HP SIM from the desktop icon on the CMS.
2. From the Options menu, select the Remote Support Configuration and Services option.
Company information provided under the Settings tab will be included with all events from your
enterprise. Once the appropriate information is entered, you can register the CMS and Remote
Support software with HP. The individual identified in the CMS Administrator Contact
Information section in the Settings tab will receive communications about the HP Remote
Support product itself, including news and upgrade information. Additionally, this person may
HP Insight Remote Support Advanced (A.05.80)Page 8 of 53