A.05.80 HP Insight Remote Support Advanced Operations Guide (October 2012)

For many products, post-warranty HP Care Pack Services are also available when an original
warranty expires.
HP Systems Insight Manager
HP Systems Insight Manager (HP SIM) is a unified server and storage management platform.
From a single management console, administrators can manage their complete HP server and
storage environment with a secure management tool set.
HP System Management Homepage
HP System Management Homepage (SMH) is a web-based interface that consolidates and
simplifies single system management for HP servers on HP-UX, Linux, and Windows operating
systems.
Insight Remote Support Advanced
Insight Remote Support Advanced provides proactive remote monitoring, diagnostics, and
troubleshooting to help improve the availability of supported HP servers and storage systems in
your data center. HP Remote Support reduces cost and complexity through support of systems.
HP Remote Support securely communicates hardware incident information through your firewall
and/or Web proxy to the HP Support Center for reactive support. Additionally, based on your
support agreement, system information can be collected for proactive analysis and services.
Remote Support Eligible Systems
Systems that are eligible for Remote Support, and when enabled will submit events to the HP
Support Center for incident resolution. Systems must also be entitled to Remote Support,
otherwise submitted events will be closed. You can verify that an eligible system is actually
supported by using the Remote Support Entitlement Check.
Internet Protocol
Specifies the format of datagrams (packets) and the addressing scheme on a network. Most
networks combine IP with Transmission Control Protocol (TCP), which establishes a virtual
connection between a destination and a source.
Remote Support Services
The Remote Support Services allow you to enable or disable remote support for any and all
eligible systems in your enterprise. The Remote Support Services also display the status of the
Remote Support Entitlement Check for eligible systems.
Remote Support Settings
Remote Support Settings are the collection point for your company's enterprise contract
information, designated enterprise support contact information, and your HP Account Team
contact information.
Remote Support Entitlement Check (RSEC)
The RSEC is a check against the HP entitlement datastore for the current obligation status of a
particular system. The RSEC window displays the results of the Remote Support Entitlement
Check and can be accessed through the Support Obligation column in the Remote Support
Services tab.
Remote Support Software Manager
The Remote Support Software Manager is an application installed on the CMS and is used to
download and install Insight Remote Support components and updates.
Storage Area Network
A Storage area network (SAN) is a network of storage devices and the initiators that store and
retrieve information on those devices, including the communication infrastructure. In large
HP Insight Remote Support Advanced (A.05.80)Page 51 of 53
Operations Guide
Glossary