A.05.80 HP Insight Remote Support Advanced Operations Guide (October 2012)

Operations Guide
Appendix B: Removing Insight Remote Support Advanced
If your Insight Remote Support Advanced install was Disconnected (i.e. without RSSWM), a
message appears asking if you are sure you want to uninstall Insight Remote Support. Click
OK.
Figure B.2. Uninstall Message - Disconnected
3. Follow the prompts to proceed with the uninstall.
4. When the uninstall is complete, click Finish, and then reboot your computer.
Figure B.3. Uninstall Complete
Removing Remote Support for Systems No
Longer Managed by HP SIM
If you have removed one or more systems from the HP SIM All Systems list, but it still shows up in
the Remote Support System List on the Entitlement tab in the Remote Support Configuration and
Services area in HP SIM (available through the Options menu), this is because HP SIM runs a daily
task that would remove the system(s) from the Remote Support System List, but it likely has not
run yet. Check it again in 24 hours to verify that the removal task has executed.
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