A.05.80 HP Insight Remote Support Advanced Operations Guide (October 2012)

Appendix B
Removing Insight Remote Support
Advanced
Instructions for removing HP Insight Remote Support Advanced and its associated components
from the CMS and managed systems are provided in this appendix. It is not important whether you
choose to uninstall Insight Remote Support Advanced components from the CMS or from the
managed systems first.
Uninstalling Insight Remote Support
Advanced Components from the CMS
The HP Insight Remote Support Advanced components can be removed from the CMS by using
the Remote Support Software Manager (RSSWM) uninstaller. Use the following procedure to
uninstall Insight Remote Support Advanced:
1. Start the uninstall script using one of the following methods:
n For Connected solutions (i.e. you selected Automatic on-line updates or Manual on-line
updates during installation):
Choose Start → All Programs → Hewlett-Packard → Remote Support Software Manager →
Uninstall Remote Support Software Manager.
n For Disconnected solutions (i.e. you selected No on-line udpates during installation):
o
Windows 2003:
o
Choose Start → Control Panel → Add/Remove Programs.
o
In the Add/Remove Programs dialog, locate the HP Insight Remote Support entry
and click Remove.
o
Windows 2008:
o
Choose Start → Control Panel → Programs and Features.
o
In the Programs and Features dialog, locate the HP Insight Remote Support entry
and click Remove.
2. If your Insight Remote Support Advanced install was Connected (i.e. with RSSWM), a
message appears asking if you are sure you want to uninstall Insight Remote Support. Click
Yes.
Figure B.1. Uninstall Message - Connected
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