A.05.80 HP Insight Remote Support Advanced Operations Guide (October 2012)

Operations Guide
Appendix A: Insight Remote Support Advanced Troubleshooting Steps
If the Server Certificate is Not the Default and
There Are No Trusted Certificates
The situation may occur where the server certificate was modified but there are no certificates in
the HP SIM trusted certificates.
Server Certificate is a Self-Signed Certificate
In one case the Server Certificate is self-signed. The certificate is issued by itself and is not
contained in the output of desta cert –list.
To resolve this issue, export the certificate from the HP SIM Server Certificates display and export
it into DESTA.
Server Certificate is Issued By a Certificate Not in HP SIM
Trusted Certificates
Sometimes the server certificate is issued by another certificate but that certificate is not in the HP
SIM Trusted Certificates. When this occurs you need to look for the certificate in Internet Explorer,
export it, and import in to WEBES prior to importing the HP SIM server certificate.
1. The HP SIM server certificate indicates it is trusted by a certificate, for example: ABC
Certificate Authority.
2. In an IE window navigate to Tools → Internet Options → Content → Certificates →
Intermediate Certification Authorities.
3. Find the certificate named in the HP SIM Server certificate Issued By field, in this case ABC
Certificate Authority.
4. Export the certificate using Base-64 format.
5. Import this certificate into WEBES as you would a HP SIM Trusted Certificate:
desta cert –trustfile <server-certificate.cer>
6. Import the HP SIM server certificate.
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