A.05.80 HP Insight Remote Support Advanced Operations Guide (October 2012)

Operations Guide
Chapter 4: Enabling a System Health Check Assessment
6. Return to HP SIM, and browse to Options → Status Polling → HP Service Server
Performance Collection.
7. Click Schedule.
8. Select the Once option, and in the Refine schedule area, enter the time you want to run SHC.
Set this value after discussing the best time to run SHC with the customer. Click Done when
finished.
9. After the Server Performance Collection completes, and the data is successfully returned to
HP, BAF will send an e-mail notification to the address entered for Specialist Email in Step 4.
Important: The SHCA report needs to be accessed through the Backend Analysis Framework
(BAF), which is only accessible inside HP's firewall.
HP Insight Remote Support Advanced (A.05.80)Page 40 of 53