A.05.80 HP Insight Remote Support Advanced Operations Guide (October 2012)

Operations Guide
Chapter 3: Understanding and Using Unreachable Device Notification (UDN) Service
Note: Even when UDN monitoring is disabled, that is, when the UDN home page displays the
message The Unreachable Device monitoring service is currently disabled, the test
notifications in the Health Info window are still operational.
Submitted Incidents
Premium contract customers whose UDN configuration has been enabled to submit incidents can
view a list of incidents submitted to HP. From the UDN Home page, click on Submitted Incidents.
A table appears with the columns for Time (time of submission), the Incident GUID, and
Description. The Incident GUID is the Incident Globally Unique Identifier. This uniquely identifies
the incident. When discussing an incident with the HP Support Center, use the incident GUID. To
obtain details on the incident, click on the Incident GUID. The Description is a summary of the
incident.
HP Insight Remote Support Advanced (A.05.80)Page 37 of 53