A.05.80 HP Insight Remote Support Advanced Operations Guide (October 2012)

Contents
Operations Guide 1
Contents 3
About This Document 6
Document Purpose and Intended Audience 6
Publishing History 6
Document Organization 6
Related Documents 6
Support Information 7
Overview 8
Using the Remote Support Settings Tab to Update Your Client and CMS Information 8
Updating CMS Location Information 9
Updating CMS Administrator Contact Information 9
Updating HP Account or Service Provider Contact Information 10
Updating Proxy Server Information 10
Changing e-mail Notifications 11
Enabling Systems for Remote Support 11
HP Privacy Statement 12
Submitting Updates for the Remote Support Client 12
Adding Individual Managed Systems 12
Modifying WBEM Credentials for Existing Managed Systems 16
Checking Contract and Warranty Support Levels for Added Managed Systems 19
How to Run the Contract and Warranty Task against an Individual System 20
Remote Support Entitlement 23
About the Remote Support System List 23
Understanding and Using the Remote Support System List 24
Enabling Systems for Remote Support 24
Running a Remote Support Entitlement Check 25
HP Insight Remote Support Advanced (A.05.80)Page 3 of 53