A.05.80 HP Insight Remote Support Advanced Operations Guide (October 2012)

Operations Guide
Chapter 1: Overview
9. Provide the Customer Contact information. A primary customer contact is required, but you
can add a secondary (backup or off-hours) customer contact if you choose. Additionally, you
can add a primary service contact for each managed system if appropriate. A Customer
Contact is one employed by the Customer's IT center to administer this managed system. A
Service Contact can be either a third party support provider or an HP Account team member.
You can add and edit your contacts by clicking Manage Contacts.
Note: If you are adding multiple managed systems, please consult the HP Insight Remote
Support Advanced Central Management Server Configuration Guide.
Modifying WBEM Credentials for Existing
Managed Systems
When monitoring managed system using WBEM credentials, if and when you change the
username/password, you MUST modify those credentials in HP SIM on the CMS to continue
monitoring your managed system.
Complete the following steps to configure and apply the appropriate WBEM credentials for your
managed systems:
HP Insight Remote Support Advanced (A.05.80)Page 16 of 53