A.05.80 HP Insight Remote Support Advanced Operations Guide (October 2012)

Operations Guide
Chapter 1: Overview
n System Country code – This is required for the location where the support contract for this
system or enterprise was originated. Verify that the correct Country Code is selected.
n Entitlement type – The contract type and is one of the following:
o
HP Care Pack Serial Number
o
Compaq Contract ID
o
SAID
Note: If the SAID is not entered, the Backend Analysis Framework (BAF) will not
forward System Health Check Assessment (SHCA) reports to the Electronic Site
Management Guide (eSMG), nor will Revision and Configuration Management
(RCM) forward configuration collections to eSMG.
o
System Handle
n Entitlement ID – The value of the contract ID itself.
n Obligation ID – The Compaq Software Obligation ID for some North and Latin American
customers whose Entitlement Type is HP Care Pack Serial Number or Compaq Contract
ID. A customer who has a Platinum, Gold, or Silver pre-merger Compaq contract should
provide a red access ID (also called an Obligation ID).
n Custom Delivery ID – The Custom Delivery ID is a free text field that can be populated for
each individual managed system. In some circumstances, this field may be populated by an
HP Representative to allow customized handling/routing of reported incidents. In those
instances, the field must be populated with a unique value associated with the customized
handling that is required.
Determination of the unique value must be done by an HP Representative working with the
HP Automation Team TS that sets up the customizations. Unless such special
circumstances are identified, and agreed upon, the field should always be left blank. Failure
to follow this guidance could result in incorrectly handled incident reports. Customers should
contact their HP Account Team representative for more details.
8. Provide System Site Information for this system. This location information is specific to the
system and may be different from the CMS. You must choose a unique site description from
the drop-down list.
Click Manage Sites to edit or add unique site information for the site location(s) that hosts your
managed system(s).
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