A.05.80 HP Insight Remote Support Advanced Operations Guide (October 2012)

Operations Guide
Chapter 1: Overview
7. Under the Contract and Warranty Information section of the page, add or update the HP
SIM Entitlement Information as necessary.
n Customer-Entered serial number – If the serial number Discovered by HP SIM (near the
top of the System Information screen) is correct, then no change is necessary. If it is blank
or incorrect, provide the correct serial number for this system in the Customer-Entered
serial number field on the Contract and Warranty section of the screen.
n Customer-Entered product number – If the Product Number has been Discovered by HP
SIM and is correct, then no change is necessary. If it is blank or incorrect (near the top of the
System Information screen), then provide the correct product number for this system in the
Customer-Entered product number field on the Contract and Warranty section of the
screen.
HP Insight Remote Support Advanced (A.05.80)Page 14 of 53