A.05.80 HP Insight Remote Support Advanced Operations Guide (October 2012)

Operations Guide
Chapter 1: Overview
You may enter up to three additional account contacts in the Additional Information fields.
Information might include additional or off-hours contacts, pager numbers, or other relevant
information about your business contacts that you want to communicate to HP.
Updating HP Account or Service Provider Contact
Information
If an HP Account Team member or a Service Provider configures Insight Remote Support
Advanced on your CMS, he/she will enter the appropriate Service Provider Contact information.
However, if you, our Customer, are configuring your own instance of Insight Remote Support
Advanced, please leave these fields blank.
Service providers may also enter information for up to three additional contacts in the free text
fields. Information might include additional contacts for different support agreements or other
relevant information to communicate to HP.
Updating Proxy Server Information
If your proxy information has changed, configure new Web Proxy settings by means of the Settings
tab under the HP Remote Support Configuration and Service option. The proxy authentication
fields should only be populated if you are using an authenticated Proxies configuration.
Note: The Remote Support Software Manager (RSSWM) is a separate application installed on
the CMS, therefore you must configure proxy server information for both RSSWM (as
described in Chapter 2 of the HP Insight Remote Support Advanced Central Management
Server Configuration Guide) and for the Remote Support plug-in.
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