A.05.80 HP Insight Remote Support Advanced Managed Systems Configuration Guide (June 2013)

Managed Systems Configuration Guide
Chapter 13: OpenVMS Server Configuration
Verify Serial Number
On GS80, GS160, and GS320 systems, verify the serial number as directed before installing ELMC on the
managed system.
Certain GS80, GS160, and GS320 systems did not have their system serial number set correctly at the
factory, and SEA rules on the CMS only function when the serial number is set correctly. Affected serial
numbers will begin with the letter “G.”
At the SRM console firmware prompt (the prompt when you first power the system on), check the serial
number with the following command:
show sys_serial_num
The serial number shown should match the actual serial number on the model/serial number tag located in
the power cabinet. If necessary, change the serial number with the following command:
set sys_serial_num
Enter the six-character serial number provided on the tag in the power cabinet.
Note: This issue also can arise when multiple AlphaServers are ordered, because the factory may
assign an identical serial number to each system. In this scenario, SEA rules do not work correctly
because they require that each AlphaServer have a unique number. If this is the case, uniquely
identify each AlphaServer by appending –1, –2, –3, and so on, to the serial numbers when you use the
set sys_serial_num command.
Note: Multiple partitions on the same AlphaServer always have the same serial number because they
reside on the same machine. There are no SEA conflicts in this case, so do not attempt to assign
unique serial numbers to different partitions on the same machine.
Installing the ELMC OpenVMS Software Package
on the Managed System
An OpenVMS cluster can contain nodes served by a single common system disk, or nodes served by
multiple system disks. Any given node is served by only one system disk, but a system disk can serve
one or more nodes. Each system disk contains its own PCSI database (product registry).
ELMC can be installed on a system disk or shared non-system disk. However, a shared non-system disk
might be accessible by multiple nodes served by different system disks. This means that ELMC is not
limited to being installed only on nodes served by one given system disk. A PCSI database, however, is
limited to one system disk.
This scenario can generate discrepancies in the product show product webes command. The command
always shows ELMC as installed when run from a node served by the same system disk as the node from
which WEBES was originally installed (the installing node). This is because the ELMC installer registers
ELMC only into the PCSI database for the system disk serving the installing node, and not into any other
PCSI databases. Two types of misleading information can result:
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