A.05.80 HP Insight Remote Support Advanced Managed Systems Configuration Guide (June 2013)

Chapter 2
ProLiant Windows Server Configuration
Before you can monitor your ProLiant Windows managed systems you must:
l Verify the managed systems are supported by checking the Insight Remote Support Advanced
Release Notes.
l Verify the correct ProLiant Support Pack (PSP) tools are installed and configured on your managed
systems. If you are using WBEM, verify that the IM Providers are properly configured.
l Verify SNMP (if you prefer to use SNMP) is installed and configured. HP recommends installing the
Windows SNMP OS support package.
l Verify connectivity from the managed systems to the CMS.
Verifying the ProLiant Support Pack Version
The ProLiant Support Pack (PSP) is a software bundle that includes drivers, utilities, and management
agents for ProLiant device(s). PSP is included on the HP SmartStart CD that ships with every ProLiant.
The most current version is also available at www.hp.com/servers/psp.
Note: The PSP installation default is to use SNMP, and WMI is optional.
Installing IM Providers or IM Agents
HP ProLiant systems running MS Windows are supported by either Insight Management Providers (IM
Providers for WBEM/WMI Mapper support) or Insight Management Agents (IM Agents for SNMP
support). Both providers and agents are available through the same PSP media. IM Providers on the
SmartStart CD and/or in the PSP version 8.1 and higher are supported for Insight Remote Support
Advanced.
See the HP Insight Management WBEM Providers Web site at
http://h18013.www1.hp.com/products/servers/management/wbem/documentation.html?jumpid=reg_
R1002_USEN for more information about WBEM providers, security, and credentials.
If both SNMP and WBEM are available on the Windows Proliant managed system it is recommend that
one of the protocols be disabled from monitoring in HP SIM to prevent dual notification of a single failing
managed system. Disable SNMP if there are no smart detached storage devices such as MSAs attached
to the managed system. If smart detached storage devices are installed then disable the WMI Protocol in
HP SIM. This is done by editing the managed system in HP SIM and selecting off from the drop-down list
for that protocol.
If you are using the Windows SNMP Agents (IM Agents), you must configure SNMP to communicate with
the CMS (see "Configuring SNMP" on page 27).
If you are using the Windows WBEM Providers (IM Providers), WBEM credentials must be set for each
managed system using HP SIM before they can be monitored. If you change your WBEM credentials at
any time, you must modify the entry for those credentials in HP SIM. Instructions for this process are
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