A.05.80 HP Insight Remote Support Advanced Managed Systems Configuration Guide (June 2013)

Managed Systems Configuration Guide
Chapter 18: Network Storage System Configuration
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For standard support, type X9000 as the Customer Delivery ID.
For Datacenter Care support, type MC DATACENTER or MC HYPERSCALE as the Custom
Delivery ID.
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Select the System Country Code
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Enter the appropriate Customer Contact and Site Information details
Note: For storage support on X9300 systems, do not set the Custom Delivery ID. (The MSA is
an exception; the Custom Delivery ID is set as previously described.)
2. Now, select Options → Remote Support Configuration and Services. The Remote Support
Configuration and Services page appears after you allow display of blocked content. The Service
Health tab is open by default and the system health status displayed.
3. In the Service Health tab, select the check box HP X9000 Network Storage Systems name.
4. Select Verify Selected Devices.
5. Click Run Action.
6. A green pop-up appears with the message: Verifying the selected device.
7. Click Entitlement tab.
8. Select the HP X9000 Network Storage Systems. From the Action List drop-down menu select
Entitle Checked, and then click Run Action.
9. When the Action Status Message indicates Finished entitlement check, click Refresh and you
should see a green circle with a white check mark appear in the ENT column for the server.
Test the Configuration
To determine whether the traps are working properly, send a generic test trap with the following command:
nmptrap -v1 -c public <CMS IP> .1.3.6.1.4.1.232 <Managed System IP> 6 11003
1234 .1.3.6.1.2.1.1.5.0 s test .1.3.6.1.4.1.232.11.2.11.1.0 i 0
.1.3.6.1.4.1.232.11.2.8.1.0 s "X9000 remote support testing"
For example, if the CMS IP address is 10.2.2.2 and the X9000 node is 10.2.2.10, enter the following:
snmptrap -v1 -c public 10.2.2.2 .1.3.6.1.4.1.232 10.2.2.10 6 11003 1234
.1.3.6.1.2.1.1.5.0 s test .1.3.6.1.4.1.232.11.2.11.1.0 i 0
.1.3.6.1.4.1.232.11.2.8.1.0 s "X9000 remote support testing"
To ensure that the trap events have been generated, perform the following steps:
1. At the Remote Desktop Connection desktop, click HP Systems Insight Manager.
2. Provide appropriate login credentials to login to HP Systems Insight Manager.
3. On the left pane, click All Systems.
4. Scroll down to see the HP X9000 Network Storage Systems name entry and click on the system
name link to open it.
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