A.05.80 HP Insight Remote Support Advanced Managed Systems Configuration Guide (June 2013)

Table Of Contents
Chapter 17
P4000 Storage Systems Migration Procedure
In the first half of 2011, the HP Support Center discontinued support for Service Console (Health Check)
as the remote support solution for all P4000 Storage Systems or LeftHand Networks SANs. The HP
Insight Remote Support solution replaced the Service Console application. Use this chapter to migrate to
Insight Remote Support, HP’s long term remote support solution.
HP Insight Remote Support migration is recommended to be completed as soon as possible for all P4000
Storage Systems or LeftHand Networks SANs that support SAN/iQ 8.5 or higher. P4000 SAN/iQ 9.0, 9.5,
10.0, and 10.5 devices are not supported by the Service Console (Health Check). These devices must be
monitored with HP Insight Remote Support Advanced version A.05.70 or higher.
HP Insight Remote Support Advanced software delivers secure remote support for your HP servers,
storage, network, and SAN environments, which now includes the P4000 SAN.
For more information on the features and benefits of Insight Remote Support go to
http://www.hp.com/go/insightremotesupport.
Figure 16.1. Architecture
To migrate to HP Insight Remote Support Advanced, complete the following steps in order:
1. Verify that your CMS meets the minimum system requirements (see "Central Management Server
(CMS) Requirements" on the next page).
2. Verify that your P4000 Storage Systems meet the minimum system requirements (see "P4000
Storage System Requirements" on page 137).
3. Upgrade or Install CMC 10.5 on the CMS (see "Installing/Upgrading CMC on the CMS" on page 138).
4. Upgrade SAN/iQ to version 10.5 on the P4000 Storage Systems using CMC 10.5 (see "Upgrading the
SAN/iQ Software on the P4000 Storage Systems" on page 140). CMC 10.5 can be used to manage
SAN/iQ version 8.5, 9.0, 9.5, 10.0, and 10.5 storage nodes.
5. Install HP SIM and Insight Remote Support Advanced on the CMS (see "Installing and Configuring
Insight Remote Support Advanced" on page 149).
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