A.05.80 HP Insight Remote Support Advanced Managed Systems Configuration Guide (June 2013)

Table Of Contents
Managed Systems Configuration Guide
Chapter 16: Enterprise Virtual Array Configuration
Notice: HP StorageWorks Command View EVA v6.X Installation and Upgrade Irregularities When
Using Older Versions of Java Runtime Environment (JRE):
A key statement from this Advisory - The installation mechanism relies on a recent version of the JRE
being installed on the management server. The JRE can be downloaded from the following URL:
http://java.sun.com/javase/downloads/index.jsp.
Troubleshooting the ELMC Installation on the SMS
Problem:
ELMC installation fails on an SMS. This is problem can be due to the Windows Management
Instrumentation (WMI) service preventing access to required system files.
Solution:
The solution is the stop the WMI service using the Windows Services Manager utility to unlock the files,
install ELMC and restart the WMI service.
HP Insight Remote Support Advanced (A.05.80)Page 134 of 204