A.05.80 HP Insight Remote Support Advanced Managed Systems Configuration Guide (June 2013)

Managed Systems Configuration Guide
Chapter 16: Enterprise Virtual Array Configuration
Steps to Resolve Communication Failures
1. Stop and restart the SMI-S Service HP StorageWorks SMI-S CIMServer or HP StorageWorks CIM
Object Manager. See "Stopping CIMServer" below.
2. Stop and restart the Command View EVA Service HP Command View EVA.
3. Un-install and re-install Command View EVA Suite (Including SMI-S). Problems have been seen with
Command View EVA and SMI-S not being completely removed after un-installing. There are possible
Registry Entries and file and folder paths that may need to be cleaned up.
4. Verify the WMI Mapper port assignment.
Stopping CIMServer
Note: This content is taken from the Command View EVA 7.0 Release Notes:
After you stop the CIMServer service, the status of the service displays Stopping in the Services
window but the service does not stop. Stopping and starting the CIMServer service depends on the
Windows operating system you are running:
l Windows 2003: To stop the CIMServer service, open the Task Manager, right-click the
cimserver.exe process and select End Process. To restart the CIMServer service, open the
Services window, right-click CIMServer, select All Tasks, and select Start.
l Windows 2000: To stop the CIMServer service, reboot the system. To restart the CIMServer
service, open the Services window, right-click CIMServer, select All Tasks, and select Start.
This is known Windows behavior. For more information, see: http://support.microsoft.com/kb/839174/. To
avoid this issue, do not stop the CIMServer service within a minute of starting it.
Java Memory Errors: Post installation steps for SMI-S EVA Users
This information is documented in the Command View EVA 7.0.1 Release Notes.
By default the -Xmx value in the JVMOptions.conf file is set to 1024m, but this may not always be an
accurate value. To determine the accurate value for -Xmx, complete the following steps immediately after
installing HP StorageWorks Command View EVA Software Suite 7.0.1:
1. In the command line, enter install directory: \Program Files\Hewlett-Packard\pegasus_
home\jre\bin\java” -Xmx1024m –version If the Java version number is returned, the default value of
1024m for -Xmx is correct. If the Java version number is not returned, then retry the command with
lower values untill a value returns the Java version.
2. Add the value that returned the Java version as the -Xmx value in the JVMOptions.conf file
located in the OS install directory: \Program Files\Hewlett-Packard\pegasus_home
directory.
Important: Java related Advisory:
HP Insight Remote Support Advanced (A.05.80)Page 133 of 204