A.05.80 HP Insight Remote Support Advanced Managed Systems Configuration Guide (June 2013)

Table Of Contents
Managed Systems Configuration Guide
Chapter 16: Enterprise Virtual Array Configuration
V6 and V7 failures near the top of this output would indicate cimuser username/password authentication
problems and the majority of this output would not be displayed. See "Troubleshooting SMI-S Credentials"
on page 128 describing the use of cimuser.exe.
An example of an error returned would be:
*** Error connecting with SSL=true - (CIM_ERR_ACCESS_DENIED) ***
Failures or errors displayed in the middle of this output have been seen with Java related memory
allocation errors. See the "Java Memory Errors: Post installation steps for SMI-S EVA Users" on the next
page.
Failures at the end of this display (no indication of the EVA array WWN present) could indicate:
l EVA arrays are not being managed by this instance of Command View EVA
l Something is wrong with the SMI-S install and may require uninstall/cleanup and re-install of Command
View EVA.
The SMI-S log files may show some indication of the failure and can be viewed at: C:\Program
Files\Hewlett-Packard\pegasus_home\logs
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