A.05.80 HP Insight Remote Support Advanced Managed Systems Configuration Guide (June 2013)

Managed Systems Configuration Guide
Chapter 16: Enterprise Virtual Array Configuration
Complete these steps to setup HP SIM and WEBES to monitor the EVA4400 or P6000:
1. Setup the Command View EVA Protocol credentials in the WEBES UI first. This will insure the
correct ELMC protocol is selected when WEBES discovers the array and ABM.
2. The EVA4400 and P6000 ABM firmware does not include SNMP or WBEM agents to support HP SIM
communication for retrieval of hardware information. This requires the manual setting of certain fields.
The HP SIM System and Entitlement information is tightly coupled to the WEBES Managed Entity
information. WEBES detects the presence of HP SIM and populates the Managed Entity information
from what is found in the HP SIM defined for newly added systems or changes made to existing
systems.
3. The synchronization of this information has been found to cause the entity discovered by WEBES to
be left in an incomplete and unrecoverable state if any of the required fields are missing. This may
require deleting the Managed Entity from WEBES UI and re-discovering it once all the required
information is entered in HP SIM. Re-discovery is triggered by stopping and re-starting the DESTA_
Service.
Configuring EVA4400 and P6000 ABM in HP SIM
1. Discover the EVA4400 or P6000 array in HP SIM by performing a discovery to the server running
SMI-S that has been setup to connect to the ABM using discoverer.bat or a SMS running Command
View EVA and managing the array.
2. Edit the System Properties in HP SIM for the discovered EVA array. Including the Contract and
Warranty information, Site Name and Primary Contact. These are required fields before HP SIM can
present this entitlement data to WEBES Managed Entity. The Customer-Entered Serial Number and
Customer-Entered Model Number are not required for EVA4400 or P6000 array as WEBES will
retrieve this information from the array for the EVA Managed Entity.
3. In HP SIM discover the ABM and set the System Name to be the fully qualified domain name for the
ABM. This is required for WEBES Managed Entity to correctly detect and add the ABM as a
connection for the EVA.
4. Edit the System Properties in HP SIM for the discovered ABM. This is a place holder in the HP SIM
System List but there are fields required for WEBES to create a Managed Entity and pass the Remote
Support Eligibility (RSE) list check. Fill in the following fields:
n System type = Storage Device
Note: These fields are required for WEBES to correctly configure the ABM entity.
n System subtype = Storage
n Product Model = EVA ABM
The text EVA is required for the RSE check. ABM is included in this example as a way to
differentiate between the ABM and array in the HP SIM UI
The information can be found in the Command View EVA User Interface by selecting array-name
→ Hardware → Controller Enclosure.
HP Insight Remote Support Advanced (A.05.80)Page 126 of 204