A.05.80 HP Insight Remote Support Advanced Managed Systems Configuration Guide (June 2013)

Managed Systems Configuration Guide
Chapter 16: Enterprise Virtual Array Configuration
follows:
1. Open a command prompt and run the following: net stop desta_service
2. Restart DESTA with the following command: net start desta_service
3. If restarting DESTA does not correct the problem, remove the server from the Managed Entities
page in WEBES and restart DESTA once more.
4. Select the Command View EVA protocol in the Managed Entities page for each SMS. This is the
Windows account username and password used to log on to Command View EVA:
a. Open the System Event Analyzer Interface:
Start → Programs → Hewlett-Packard Service Tools → Service Event Analyzer →
Service Event Analyzer
b. On the toolbar at the top of the screen, click on the Configure Webes Managed Entities
icon.
c. Choose your managed system from the list and click on the hostname link.
d. On the Managed Entity Properties screen, choose to enable the Command View EVA
protocol in the drop-down list.
e. Apply the changes and close the System Event Analyzer.
Test the Delivery of an Event from the SMS
To test the delivery of an event from SMS to the CMS, do the following:
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