A.05.80 HP Insight Remote Support Advanced Managed Systems Configuration Guide (June 2013)

Table Of Contents
Chapter 15
NonStop Server Configuration
Overview
HP Insight Remote Support Advanced supports NonStop systems, including HP Integrity NonStop
BladeSystems, Integrity NonStop NS-series systems, and NonStop S-series systems. Insight Remote
Support Advanced is the go-forward remote support solution for NonStop systems, replacing the OSM
Notification Director in both modem-based and HP Instant Support Enterprise Edition (ISEE) remote
support solutions.
On NonStop systems, HP NonStop Open System Management (OSM) software performs problem
diagnosis and creates incident reports (IRs). OSM sends these IRs to Insight Remote Support Advanced,
which in turn forwards them on to HP support.
Getting Started
Using Insight Remote Support Advanced in the NonStop environment involves requirements and
configuration steps specific to NonStop. For information on how to get started, see the Insight Remote
Support Advanced for NonStop document. It is available from the following locations:
l The Insight Remote Support Advanced documentation library at
http://www.hp.com/go/insightremoteadvanced-docs
l The NonStop Technical Library, now located at the HP Business Support Center. Go to
http://www.hp.com/go/nonstop-docs and select the HP Integrity NonStop Service Information link.
Note: Before migrating to Insight Remote Support Advanced, you should contact your local NonStop
account team. Your account team will contact the Insight Remote Support Advanced team to
schedule, plan, install, configure and test HP SIM and the NonStop components. They will also
collaborate with the GCSC (Global Customer Support Center) to ensure that the installation is working
correctly.
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