A.05.80 HP Insight Remote Support Advanced Central Management Server Configuration Guide (October 2012)

Central Management Server Configuration Guide
Appendix B: Insight Remote Support Advanced Troubleshooting Steps
DESTA Service Will Not Start
Windows may sometimes hold on to a TCP port which prevents the Desta_Service from starting. To
check if this has occurred, look in the
<InstallDir>/svctools/specific/desta/logs/DestaService.log file and check for the
following error message:
Error: basesocket.ServerSetup bind failed (10048)
DestaCom::runListener ServerSetup failed
DestaJVM.StartJava (process) failed to start listener
If this error is present, the only way to resolve the issue is to reboot the system.
Events Not Received By HP
There is a problem identified where certain events will not be transmitted successfully to HP. This is seen
where a CMS is configured with a non-English locale setting and monitoring devices where binary event
analysis is used. This problem is not seen when using any English locale or where devices use SNMP and
WBEM analysis. Customers experiencing this problem may observe that some of their events are stuck in
a Submitted state while others process normally. Those are the events that are not sent successfully to
HP.
To check if you are affected complete the following:
For a Windows 2008 CMS:
1. On the CMS, open the Services control panel.
2. Find the DESTA_Service Service.
3. Right click on DESTA_Service and select Properties.
4. Under the Log On tab, determine the Log on as: account, then log off the CMS.
5. Log back on to the CMS using the DESTA_Service’s Log on as: account determined in the previous
step.
Note: If Log on as: has Local System account selected, log onto the CMS using the local
Administrator.
6. Navigate to Start → Control Panel → Clock, Language, and Region → Region and Language.
Under the following tabs, verify the settings:
a. The Formats tab – Verify a non-English value for the Format: field
b. The Location tab – Verify a non-United States value for the Current Location: field
c. The Administrative tab – Verify a non-English value for the Language for non-Unicode
programs field
If any of steps 6a, 6b or 6c is verified, you are affected.
The following procedure performed on the failing CMS avoids this problem for future event processing:
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