A.05.80 HP Insight Remote Support Advanced Central Management Server Configuration Guide (October 2012)

Central Management Server Configuration Guide

Appendix B: Insight Remote Support Advanced Troubleshooting Steps

6. Add your DNS suffix.

You may also try to resolve the issue by updating the proxy server settings to bypass the proxy for the

CMS or remote systems.

For information about updating proxy server settings with Internet Explorer see:

http://support.microsoft.com/kb/135982.

For information about updating proxy server settings with Mozilla see:

http://www.mozilla.org/quality/networking/docs/aboutno_proxy_for.html.

Cookie Issues

If, when attempting to access the Remote Support Configuration and Service page you receive errors

citing cookies issues:

l For information about updating cookies settings for Internet Explorer see:

http://support.microsoft.com/kb/196955.

For information about updating cookies settings with Mozilla see:

http://www.mozilla.org/projects/security/pki/psm/help_21/using_priv_help.html.

l You may also choose to include the CMS in the list of Trusted Sites in the browser so that all local

communications on the CMS are trusted.

For information about trusted communication settings for Internet Explorer see:

http://www.microsoft.com/windows/ie/ie6/using/howto/security/settings.mspx.

For information about trusted communication settings with Mozilla see:

http://kb.mozillazine.org/Internet_Explorer.

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