A.05.80 HP Insight Remote Support Advanced Central Management Server Configuration Guide (October 2012)

Central Management Server Configuration Guide
About This Document
Product Overview
Insight Remote Support Advanced is an HP Systems Insight Manager (HP SIM) plug-in. Insight Remote
Support Advanced enables reactive and proactive remote support to improve the availability of HP-
supported servers and associated storage systems in your data center. The Insight Remote Support
Advanced solution relies on several HP components. These components communicate between various
software applications within the customer enterprise and between the customer enterprise and HP to
deliver support services. For the purposes of this document this support will be categorized as either:
l Remote Device Monitoring (RDM) to refer to reactive support for event submission, or
l Remote Device Collections (RDC) to refer to proactive support services
The first chapter of this document explains the pre-work required to establish a stable environment before
installing and configuring Insight Remote Support Advanced on the CMS. Insight Remote Support
Advanced is a complex solution with many variables, so it is essential that you read this document
thoroughly before proceeding with the installation of Insight Remote Support Advanced on your Central
Management Server (CMS).
What's New In This Release
With the A.05.80 release:
l Support for A-Series (formerly H3C/3Com) device events and configuration collections
See the A-Series Configuration chapter in the Insight Remote Support Advanced Managed Systems
Configuration Guide for configuration details.
l New product support
See the Insight Remote Support Advanced Release Notes for a full list of supported devices.
Acronym Guide
While there is a formal glossary in this guide, this acronym guide is a quick reference to common terms
you will encounter in the rest of the document.
Acronym Formal Term Definition
ACC Advanced Configuration
Collector
ACC rules are installed on the CMS. The ACC depot is
installed on HP-UX managed systems.
CMS Central Management Server The CMS is a system in the management domain that
executes the HP Systems Insight Manager software. All
central operations within HP Systems Insight Manager
are initiated from this system.
ELMC Event Log Monitoring Collector The ELMC (formerly called WCCProxy) provides error
condition detection of the event log and communicates
these events to WEBES.
EVA Enterprise Virtual Array An EVA is a high performance, high capacity and high
HP Insight Remote Support Advanced (A.05.80)Page 8 of 111