A.05.80 HP Insight Remote Support Advanced Central Management Server Configuration Guide (October 2012)

About This Document
Document Purpose and Intended Audience
This document is intended to guide both HP Customers and HP Support Personnel through the installation
and configuration of Insight Remote Support Advanced. READ THIS DOCUMENT COMPLETELY
BEFORE installing or configuring Insight Remote Support Advanced.
The full Insight Remote Support Advanced solution relies on several HP components to deliver Remote
Support services. Components are installed on the Central Management Server (CMS), the managed
systems, or both, depending on their purpose.
Caution: Insight Remote Support Advanced is a complex solution with many variables, so it is
CRITICAL that you read and completed the steps in the Insight Remote Support Advanced Managed
Systems Configuration Guide thoroughly before proceeding with the configuration of Insight Remote
Support Advanced on the CMS. If you have not completed the prework described in that guide, STOP.
Do not proceed with the Insight Remote Support Advanced CMS configuration until you have read,
understood, and completed the requirements as directed in the Insight Remote Support Advanced
Managed Systems Configuration Guide.
Publishing History
Edition
Supported
Versions
Publication
Date Edition Number
11.1 A.05.80 April, 2014 l Updated supported Hosting Device hardware;
removed:
n HP X1800 Network Storage System
n HP X3800 Network Storage System
l Updated supported CMS operating systems.
Removed:
n Microsoft Windows Small Business Server
2008
n Microsoft Windows Storage Server 2008
11.0 A.05.80 October, 2012 New Release.
Note: Versions of Insight Remote Support Advanced older than A.05.70 are not supported, but you
can upgrade from unsupported versions to A.05.80.
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