A.05.80 HP Insight Remote Support Advanced Central Management Server Configuration Guide (October 2012)

Central Management Server Configuration Guide
Contents
Event Log Monitoring Collector (ELMC) on the CMS 90
Multi-Vendor and Application Adapter (MVAA) 90
Remote Support Network Component (RSNC) 90
Unreachable Device Notification 90
Components Installed on the Managed Systems 90
Advanced Configuration Collector (ACC) depot for HP-UX 11i 91
Event Log Monitoring Collector (ELMC) for Managed Systems 91
Multi-Vendor Monitoring Depot 92
Application Monitoring Depot 92
Insight Remote Support Advanced Troubleshooting Steps 93
Overview 93
Troubleshooting Potential Web Browser Issues 93
DNS Error 93
Cookie Issues 94
DESTA Service Will Not Start 95
Events Not Received By HP 95
Importing Certificates into WEBES 96
Importing a Certificate Chain (.p7b file extension) 96
Manually Importing HP SIM Certificates Into WEBES 97
If the Server Certificate is Not the Default and There Are No Trusted Certificates 98
Server Certificate is a Self-Signed Certificate 98
Server Certificate is Issued By a Certificate Not in HP SIM Trusted Certificates 98
Remote Support Batch Upload Process 100
Overview 100
Using the Batch Upload Log File 104
RSCC Manual Certificate Exchange Process 105
Manually Configuring the Certificate Exchange 105
Importing the SMH certificate into HP SIM 105
Configure the Managed System to Trust the CMS 105
Glossary 107
Index 110
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