A.05.80 HP Insight Remote Support Advanced Central Management Server Configuration Guide (October 2012)

Central Management Server Configuration Guide
Chapter 4: Configuring Information for Managed Systems
9. Provide the Customer Contact information. A primary customer contact is required, but you can add
a secondary (backup or off-hours) customer contact if you choose. Additionally, you can add a
primary service contact for each managed system if appropriate. A Customer Contact is one
employed by the Customer's IT center to administer this managed system. A Service Contact can be
either a third party HP Authorized Support Partners or an HP Account team member.
You can add and edit your contacts by clicking Manage Contacts.
Option B: Configuring Multiple Systems (Collections)
Note: While HP SIM uses the term Collection in reference to a group of managed systems, Insight
Remote Support Advanced uses the term configuration collection in reference to data collected from a
managed system. This data is communicated to HP for proactive analysis.
If you choose to configure multiple systems, associated with a particular HP SIM Collection, then the
configuration information will apply to all systems in the selected SIM collection. Do not include systems
for which the provided information (contact or otherwise) is not valid. When determining systems to
include in your collections, consider the attributes of the systems, such as location, contact, and system
type. Not all attributes will be shared, but those that make for a unique business or support need, will help
you determine how to choose systems for your collection.
You can also configure multiple collections, which would require repeating this section for each collection.
Complete the appropriate steps for each collection of systems for which you require HP Remote Support.
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